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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
Konferenzschrift
3
review
3
editorial
2
Conference proceedings
1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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31
Personal touch in digital customer service : a conceptual framework of relational personalization for conversational AI
Blümel, Jan Hendrik
;
Zaki, Mohamed
;
Bohné, Thomas
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 33-65
Persistent link: https://www.econbiz.de/10014525998
Saved in:
32
AI credibility and consumer-AI experiences : a conceptual framework
Khan, Abdul Wahid
;
Mishra, Abhishek
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 66-97
Persistent link: https://www.econbiz.de/10014526005
Saved in:
33
Avoiding excessive AI service agent anthropomorphism : examining its role in delivering bad news
Mulcahy, Rory Francis
;
Riedel, Aimee
;
Keating, Byron
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 98-126
Persistent link: https://www.econbiz.de/10014526007
Saved in:
34
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Guido, Jorge Carlos Fiestas Lopez
;
Kim, Jee Won
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
35
The role of privacy-related factors in consumer perceptions of smart advertising
Shieh, Chih-Hui
;
Ling, I-Ling
;
Liu, Yi-Fen
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 216-241
Persistent link: https://www.econbiz.de/10014526067
Saved in:
36
Uncovering the trends and developments in subscription business models through bibliometric analysis
Sharma, Yogesh
;
Sijariya, Rajeev
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10014526068
Saved in:
37
Typology of the transition path to fintech : multi-level comparative analysis
Ghazinoory, Sepehr
;
Shirkhodaie, Meysam
;
Pahlavanian, …
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 270-294
Persistent link: https://www.econbiz.de/10014526074
Saved in:
38
What's love got to do with it? : exploring the role of universities and third places in supporting human mate choice
Zimbatu, Alexandra
;
Whyte, Stephen
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 295-318
Persistent link: https://www.econbiz.de/10014526077
Saved in:
39
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
40
Cultural change in servitization : a conceptual review and framework
Biesinger, Benjamin
;
Hadwich, Karsten
;
Bruhn, Manfred
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 361-398
Persistent link: https://www.econbiz.de/10015055414
Saved in:
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