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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
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4
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3
review
3
editorial
2
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1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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568
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391
The beginning of value co-creation : understanding dynamics, efforts and betterment
Chen, Tom
;
Yang, Shirley Ou
;
Leo, Cheryl
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1145-1166
Persistent link: https://www.econbiz.de/10011811529
Saved in:
392
Guest editorial: Value co-creation as a complex adaptive process
Polese, Francesco
;
Mele, Cristina
;
Gummesson, Evert
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 926-929
Persistent link: https://www.econbiz.de/10011797934
Saved in:
393
Measuring customer value co-creation behavior : developing a conceptual model based on service-dominant logic
Tommasetti, Aurelio
;
Troisi, Orlando
;
Vesci, Massimiliano
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 930-950
Persistent link: https://www.econbiz.de/10011797936
Saved in:
394
A service research contribution to the global challenge of sustainability
Saviano, Marialuisa
;
Barile, Sergio
;
Spohrer, James Clinton
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 951-976
Persistent link: https://www.econbiz.de/10011797939
Saved in:
395
Searching through the jungle of innovation conceptualisations : system, network and ecosystem perspectives
Russo Spena, Tiziana
;
Tregua, Marco
;
Bifulco, Francesco
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 977-1005
Persistent link: https://www.econbiz.de/10011797943
Saved in:
396
The viable decision maker for CAS survival : how to change and adapt through fitting process
Carrubbo, Luca
;
Iandolo, Francesca
;
Pitardi, Valentina
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1006-1023
Persistent link: https://www.econbiz.de/10011797945
Saved in:
397
Rethinking value proposition tools for living labs
Äyväri, Anne
;
Jyrämä, Annukka
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1024-1039
Persistent link: https://www.econbiz.de/10011797947
Saved in:
398
A4A relationships
Polese, Francesco
;
Pels, Jaqueline
;
Tronvoll, Bård
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1040-1056
Persistent link: https://www.econbiz.de/10011797949
Saved in:
399
Guest editorial
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of Service Theory and Practice
27
(
2017
)
3
,
pp. 518-519
Persistent link: https://www.econbiz.de/10014907396
Saved in:
400
Transcending and bridging co-creation and engagement: conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of Service Theory and Practice
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10014907489
Saved in:
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