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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
All
ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
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Other ZBW resources 294 ECONIS (ZBW) 274
Showing 41 - 50 of 568
Cover Image
Exploring power strategies for transformation in a service-ecosystem
Hogg, Johannes - In: Journal of service theory and practice 34 (2024) 3, pp. 399-419
Persistent link: https://www.econbiz.de/10015055416
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Cover Image
Customer transformation in services : conceptualization and research agenda
Robledo Camacho, Marco Antonio - In: Journal of service theory and practice 34 (2024) 3, pp. 420-431
Persistent link: https://www.econbiz.de/10015055418
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Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
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Misery loves company : evaluation of negative e-WOM effects at the post-service recovery stage
Sarkar Sengupta, Aditi; Stafford, Marla Royne; Fox, Alexa K. - In: Journal of service theory and practice 34 (2024) 4, pp. 493-518
Persistent link: https://www.econbiz.de/10015055427
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The effect of service recovery on socially distant third-party customers : an experimental research on emotions, forgiveness, repatronage intention and WoM
Çelik, Süleyman; Tektaş, Öznur Özkan; Kavak, Bahtışen - In: Journal of service theory and practice 34 (2024) 4, pp. 519-542
Persistent link: https://www.econbiz.de/10015055431
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Spoken service language for customer well-being in a transformative service context : residential aged care
Scerri, Madalyn Anne; Presbury, Rajka - In: Journal of service theory and practice 34 (2024) 4, pp. 543-570
Persistent link: https://www.econbiz.de/10015055433
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Financial performance response of manufacturers to servitization : curvilinear relationship mediated by service business focus and moderated by digital technology application
Liu, Beini; Li, Zhenyan; Fu, Yaoyao - In: Journal of service theory and practice 34 (2024) 4, pp. 571-597
Persistent link: https://www.econbiz.de/10015055437
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How to respond to negative online reviews : language style matters
Zhang, Shu; Su, Lixun; Zhuang, Weiling; Babin, Barry J. - In: Journal of service theory and practice 34 (2024) 4, pp. 598-620
Persistent link: https://www.econbiz.de/10015055440
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Comparing three contract types to optimize profits in service firm : a digital service platform relationships
Tarpey, Richard; Yue, Jinfeng; Zha, Yong; Zhang, Jiahong - In: Journal of service theory and practice 34 (2024) 4, pp. 621-635
Persistent link: https://www.econbiz.de/10015055441
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Cover Image
Why do companies integrate products and services? : linking decision-makers' personality traits and decision-making logics
Coreynen, Wim; Vanderstraeten, Johanna; Hugten, Joeri van; … - In: Journal of service theory and practice 34 (2024) 5, pp. 637-663
Persistent link: https://www.econbiz.de/10015055443
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