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Search: isPartOf:"Journal of Service Theory and Practice"
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Subject
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Consumer behaviour
109
Konsumentenverhalten
108
Service quality
97
Relationship marketing
95
Beziehungsmarketing
94
Dienstleistungsqualität
89
Customer satisfaction
71
Kundenzufriedenheit
66
Customer integration
43
Kundenintegration
43
Service industry
39
Dienstleistungssektor
38
Value creation
33
Emotion
32
Betriebliche Wertschöpfung
30
Customer service
30
Kundenservice
29
Value co-creation
26
Services
23
Arbeitsverhalten
22
Work behaviour
22
Complaint management
21
Beschwerdemanagement
20
Dienstleistung
18
Service-dominant logic
18
Arbeitszufriedenheit
17
Customer experience
17
Job satisfaction
17
Brand management
15
Co-creation
15
Innovation
15
Service-Dominant Logic
15
Dienstleistungsmarketing
14
Leistungsmotivation
14
Markenführung
14
Online retailing
14
Online-Handel
14
Service recovery
14
Services marketing
14
Work motivation
14
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Online availability
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Undetermined
510
Free
15
CC license
1
Type of publication
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Article
555
Book / Working Paper
13
Type of publication (narrower categories)
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Article in journal
267
Aufsatz in Zeitschrift
267
research-article
124
Conference paper
21
Konferenzbeitrag
21
conceptual-paper
14
back-matter
10
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
Konferenzschrift
3
review
3
editorial
2
Conference proceedings
1
case-report
1
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Language
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English
568
Author
All
Sigala, Marianna
11
Ranaweera, Chatura
10
Chen, Tom
9
Mele, Cristina
9
Russell-Bennett, Rebekah
9
Brodie, Roderick J.
8
Conduit, Jodie
8
Hur, Won-Moo
8
Polese, Francesco
8
Sajtos, Laszlo
8
Sok, Phyra
8
Karpen, Ingo Oswald
7
Plewa, Carolin
7
Sharma, Piyush
7
Laszlo Sajtos, Dr
6
Mulcahy, Rory Francis
6
Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate
6
Snell, Lan
6
Soutar, Geoffrey N.
6
Sweeney, Jillian C.
6
Barnes, Donald C.
5
Gummesson, Evert
5
Heinonen, Kristina
5
Johns, Raechel
5
Kleinaltenkamp, Michael
5
Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate
5
Schuster, Lisa
5
Sok, Keo Mony
5
Tregua, Marco
5
Calabretta, Giulia
4
Carrubbo, Luca
4
Chen, Ying-Hueih
4
Chien, Shu-Hua
4
Dean, Alison
4
Finsterwalder, Jörg
4
Gouthier, Matthias
4
Guchait, Priyanko
4
Gudergan, Siegfried
4
Karjaluoto, Heikki
4
Keh, Hean Tat
4
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Naples Forum on Service <3., 2013, Ischia>
1
Naples Forum on Service <4., 2015, Neapel>
1
Published in...
All
Journal of Service Theory and Practice
296
Journal of service theory and practice : JSTP
140
Journal of service theory and practice
132
Journal of Service Theory and Practice: Volume 25, Issue 2
1
Source
All
Other ZBW resources
294
ECONIS (ZBW)
274
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531
Behind league tables and ranking systems : a critical perspective of how university quality is measured
Berbegal-Mirabent, Jasmina
;
Ribeiro-Soriano, D. Enrique
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 242-266
Persistent link: https://www.econbiz.de/10011306003
Saved in:
532
Firm factors that influence internationalisation and subsequent financial performance of fashion retailers
Childs, Michelle L.
;
Jin, Byoungho
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 95-114
Persistent link: https://www.econbiz.de/10011306021
Saved in:
533
Hello Kitty livery is just a glimpse of Hello Kitty experiential package : the effects of celebrity-themed aircraft on purchase intention
Wang, Stephen W.
;
Ngamsiriudom, Waros
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10011306023
Saved in:
534
Image, brand relationships and customer value : exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
Sajtos, Laszlo
;
Kreis, Henning
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011306024
Saved in:
535
Dissatisfaction and violation : two distinct consequences of the wait experience
Fullerton, Gordon
;
Taylor, Shirley
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 31-50
Persistent link: https://www.econbiz.de/10011306026
Saved in:
536
Trend spotting and service innovation
Andreassen, Tor W.
;
Lervik-Olsen, Line
;
Calabretta, Giulia
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 10-30
Persistent link: https://www.econbiz.de/10011306027
Saved in:
537
From service quality to service theory and practice
Ranaweera, Chatura
;
Sigala, Marianna
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 2-9
Persistent link: https://www.econbiz.de/10011306028
Saved in:
538
Achieving growth-quality of work life ambidexterity in small firms
Snell, Lan
;
Sok, Phyra
;
Danaher, Tracey S.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 529-550
Persistent link: https://www.econbiz.de/10011417650
Saved in:
539
Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.
;
Bove, Liliana L.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 551-567
Persistent link: https://www.econbiz.de/10011417692
Saved in:
540
Determining value in a complex service setting
Plewa, Carolin
;
Sweeney, Jillian C.
;
Michayluk, David
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 568-591
Persistent link: https://www.econbiz.de/10011417693
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