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  • Search: isPartOf:"Journal of Service Theory and Practice"
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Year of publication
Subject
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Consumer behaviour 109 Konsumentenverhalten 108 Service quality 97 Relationship marketing 95 Beziehungsmarketing 94 Dienstleistungsqualität 89 Customer satisfaction 71 Kundenzufriedenheit 66 Customer integration 43 Kundenintegration 43 Service industry 39 Dienstleistungssektor 38 Value creation 33 Emotion 32 Betriebliche Wertschöpfung 30 Customer service 30 Kundenservice 29 Value co-creation 26 Services 23 Arbeitsverhalten 22 Work behaviour 22 Complaint management 21 Beschwerdemanagement 20 Dienstleistung 18 Service-dominant logic 18 Arbeitszufriedenheit 17 Customer experience 17 Job satisfaction 17 Brand management 15 Co-creation 15 Innovation 15 Service-Dominant Logic 15 Dienstleistungsmarketing 14 Leistungsmotivation 14 Markenführung 14 Online retailing 14 Online-Handel 14 Service recovery 14 Services marketing 14 Work motivation 14
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Online availability
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Undetermined 510 Free 15 CC license 1
Type of publication
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Article 555 Book / Working Paper 13
Type of publication (narrower categories)
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Article in journal 267 Aufsatz in Zeitschrift 267 research-article 124 Conference paper 21 Konferenzbeitrag 21 conceptual-paper 14 back-matter 10 Collection of articles of several authors 6 Sammelwerk 6 Aufsatzsammlung 4 Konferenzschrift 3 review 3 editorial 2 Conference proceedings 1 case-report 1
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Language
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English 568
Author
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Sigala, Marianna 11 Ranaweera, Chatura 10 Chen, Tom 9 Mele, Cristina 9 Russell-Bennett, Rebekah 9 Brodie, Roderick J. 8 Conduit, Jodie 8 Hur, Won-Moo 8 Polese, Francesco 8 Sajtos, Laszlo 8 Sok, Phyra 8 Karpen, Ingo Oswald 7 Plewa, Carolin 7 Sharma, Piyush 7 Laszlo Sajtos, Dr 6 Mulcahy, Rory Francis 6 Professor Francesco Polese, Associate Professor Cristina Mele and Professor Evert Gummesson, Associate 6 Snell, Lan 6 Soutar, Geoffrey N. 6 Sweeney, Jillian C. 6 Barnes, Donald C. 5 Gummesson, Evert 5 Heinonen, Kristina 5 Johns, Raechel 5 Kleinaltenkamp, Michael 5 Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz, Associate 5 Schuster, Lisa 5 Sok, Keo Mony 5 Tregua, Marco 5 Calabretta, Giulia 4 Carrubbo, Luca 4 Chen, Ying-Hueih 4 Chien, Shu-Hua 4 Dean, Alison 4 Finsterwalder, Jörg 4 Gouthier, Matthias 4 Guchait, Priyanko 4 Gudergan, Siegfried 4 Karjaluoto, Heikki 4 Keh, Hean Tat 4
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Institution
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ANZMAC Conference <2019, Wellington> 1 Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of Service Theory and Practice 296 Journal of service theory and practice : JSTP 140 Journal of service theory and practice 132 Journal of Service Theory and Practice: Volume 25, Issue 2 1
Source
All
Other ZBW resources 294 ECONIS (ZBW) 274
Showing 551 - 560 of 568
Cover Image
Being social for social : a co-creation perspective
Tregua, Marco; Russo Spena, Tiziana; Casbarra, Claudia - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 198-219
Persistent link: https://www.econbiz.de/10011297505
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Transcendence for business logics in value networks for sustainable service business
Enquist, Bo; Sebhatu, Samuel Petros; Johnson, Mikael - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 181-197
Persistent link: https://www.econbiz.de/10011297507
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Buyer-seller interaction in facility services : emerging paradoxes in the outsourcing approach of Italian municipalities
Guercini, Simone; Ranfagni, Silvia - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 162-180
Persistent link: https://www.econbiz.de/10011297509
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Organizational learning in an innovation network : enhancing the agency of public service organizations
Kallio, Katri; Lappalainen, Inka - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 140-161
Persistent link: https://www.econbiz.de/10011297510
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The role of balanced centricity in the Spanish creative industries adopting a crowd-funding organisational model
Quero, María José; Ventura, Rafael - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 122-139
Persistent link: https://www.econbiz.de/10011297512
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The effects of price-matching guarantees on consumer response in an online retail context : the moderating role of consumer search costs
Lin, Hsin-Hui - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 658-679
Persistent link: https://www.econbiz.de/10011392188
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Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing; Keh, Hean Tat - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
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Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argüelles, Víctor; Varela-Neira, Conceptión; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
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Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.; Burford, Oksana; Ramaseshan, B. - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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