Purpose This paper aims to present the result of the pilot run of a research project which aims at evaluating the applicability of project-based action learning (PAL) to shop floor organizational learning (OL) component in a manufacturing company in Dongguan, China. How the PAL framework was...

Purpose The purpose of this paper is to understand which change process the supplying organization should define for its customer-facing organization in order to successfully increase customer orientation and to be on the short list of their customers’ key suppliers....

Purpose – The purpose of this paper is to provide an integrated framework to indicate which antecedents of absorptive capacity (AC) influence its learning processes, and to propose testing of this model in future work. Design/methodology/approach – Relevant literature into the antecedents of...

Purpose This study aims to present improvisation training and experimentation as an alternative method to deal with unexpected events in which structured processes do not seem to work. Design/methodology/approach Based on the literature of sensemaking and improvisation, the study designs a...

Purpose – This study aims to examine the influence of relational capital quality on client loyalty, comprising both behavioral and attitudinal, in the pharmaceutical industry of Pakistan. Design/methodology/approach – The partial least squares technique is used to test the relationship using...

Purpose The purpose of this paper was to evaluate if the concept of team psychological safety, a key driver of team learning and originally studied in the West, can be applied in teams from different national cultures. The model originally validated for teams in the West is applied to teams in...

Purpose This empirical paper aims to assess how social media can foster workplace learning within a globally dispersed project environment. In general, there are few studies on the use of social media in organizations, and many of these emphasize on issues related to knowledge transfer. Although...

Purpose This paper aims to examine factors which influence how tacit knowledge is built and applied by client-facing consultants. Design/methodology/approach Qualitative methods (interviews, thematic analysis) were used to gather and analyse data from 15 consultants in an agricultural extension...

Purpose The process of knowledge transfer under the B-O-R-N Model is based on the concepts of knowledge transfer and change of knowledge patterns to create new knowledge. It stimulates learners to learn under the process of knowledge transfer during the learning with an aim to allow learners to...

Purpose This paper aims to study the impact of increasing number of competitors on the organisational learning (OL) in tourism small and medium-sized enterprises. The focus of this study is the tourism and travel agencies (TTAs) of the City of Ahvaz where the OL was studied within TTAs insofar...