Alludes to the often heard phrase ‐ “our people are our greatest asset” ‐ and wonders how many organizations have really captured the full value of their human resource (HR). Examines why the HR function has to change from being reactive, to becoming the agent of change. Outlines an...

Reports on how Holiday Inn Worldwide has successfully implemented competency‐based HR strategies which directly link compensation and individual performance to business objectives. The core competencies deemed to be of value to the organization were customer service orientation; flexibility;...

Focuses on the individual and management development process (MDP) and the importance of training and education as complementary inputs towards the goal of maximizing individual and organizational potential. Develops a two‐dimensional framework, consisting of a skill continuum and a contextual...

Puts forward five specific guidelines in the form of questions on which managers or leaders should reflect before making any significant decisions. Considers issues such as who to involve ‐ their level, expertise and work maturity ‐ the timing, the intensity, the availability of information,...

Reports on a lecture tour in India, featuring the main themes of change, culture, conflicts and creativity, and examines current Western organizational trends, such as: “decent” behaviour; “cashing out”; the notion of “gold‐collar workers”; and the increasing visibility of women...

Questions the existence of traditionally‐structured organizations. Discusses important factors in successful organizations in a turbulent environment. Covers topics such as new challenges, new skills and virtual organizations.

Reports on how the Types of Work Index was used to ascertain roles of boutique managers in the LVMH group. Discusses what the different roles involve. Concludes that the exercise is a useful way for managers to share and compare information on their roles, and that they can thus learn from one...

The Rank Organisation has been attempting to become focused on business needs by rethinking the roles and competences required by practitioners. Details the organization’s background and system of management and human resource management. Concludes with a brief overview of future human...

Explains that the concept of competences is being used widely in the sphere of management development as a means for measuring the performance of individuals. This growth in use has taken place without establishing exactly what organizations are referring to when using the term “competence”....

Makes a necessary and rarely touted distinction as to moral or “good” leadership versus amoral leadership. The most common textbook definitions of business leadership are lacking, because of their lack of a moral stance. Re‐emphasizes the important distinction between a manager and a...