Examines the way in which companies plan for the future and argues that current strategic planning and re‐engineering approaches alone will not enable organizations to compete in the future. Advocates the idea of all stakeholders pooling knowledge and resources to build up a “rich picture”...

Too few programmes of management development seek to evaluate their hard ROI for the enterprise. Describes how action learning’s focus on company‐specific issues makes this more feasible. Reports on a four‐year impact analysis from MBA programmes showing that employing organizations...

Criticisms of business schools for their MBA and other provision have resulted in leading members of schools collaborating with human resource professionals in redefining corporate requirements for management development. They are creating a programme which is innovative, international,...

Applies a modular approach to the definition of management. Includes ten separate definitions and modules in an attempt to answer the relatively sweeping question of what management is all about. Various parts of the model could be used for different purposes. First, it may help managers...

Summarizes what business and management games are, their history, the different types of games that are available and what their uses are. Through interviews and a questionnaire survey the users of games are studied to ascertain who they are, why they use or are involved with games and what they...

Explains the increased company embedment (ICE) model for unfreezing an organization and creating a climate in which learning flourishes. By taking a holistic approach, an environment is created where ICE is replaced by initiative, commitment and enterprise, allowing people in their own time and...

Describes outdoor team‐building programmes provided by the company Team Dynamic. Satisfied clients include Europ Assistance, International Factors (a Lloyds Bank subsidiary), Alexander Howden and Transaction Technology Ltd.

Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...

Describes the open learning management training programme offered by the UK Civil Aviation Authority. This leads to the Certificate in Management Studies, and enables staff at all levels to study in their own time, improve management capabilities and future prospects, and enhance departmental...

Dialogue is emerging as a means of communicating at a subtle level, which points the way management may need to develop in order to deal with an increasingly complex and unpredictable world. Suggests that dialogue should be the basis of strategic planning. As senior managers bring the spirit of...