Describes how dialogue is increasingly used as a transformational tool ‐ in communication, relationships, performance and organizational development. Reports on how it works with reference to a department in a public sector organization, where key issues and needs that need to be addressed...

Describes the main features of a unique management development programme devised by Shepherd Construction Ltd and Leeds Metropolitan University, which features work‐based learning, mentoring and accreditation of prior learning and has resulted in the first group of Shepherd managers recently...

Addresses the questions of why adults seek training and what motivates them to learn. Provides guidelines for managers distilled from key sources. Also looks at the problem of motivating the transfer of training to the workplace. Sometimes it is difficult to motivate employees, first to accept...

Being a potential victim of violent crime is an increasing hazard for staff of companies in certain sectors, especially late‐opening retail outlets, particularly those selling alcohol or drugs, and banks. Describes the specialized form of counselling referred to as post‐incident support,...

Reports on the success and rapid growth of Roleplay UK, which has established itself as the leading supplier of professional role players throughout the British Isles. Clients include large insurance companies, which are currently obliged to assess all their salesforces to determine their...

Provides guidelines on how to dismantle the barriers often encountered when attempting to manage change in an organization. Suggests ways that negative attitudes such as resentment, depression, distrust, stress, disloyalty and lack of productivity, often perceived in staff about to experience...

Introduces the concept of the “grey employee syndrome” and demonstrates how companies can help their employees to realize their true potential and at the same time reap the benefits of a motivated workforce. Stresses the importance of a supportive management and staff training in order to...

Discusses the employee satisfaction surveys carried out at ISS, a facilities management company, to assess the gap between what employees expected and what the company offered. Looks at ISS’s human resource policies, with an emphasis on comprehensive training and employee development at all...

Points to the restructuring which is continually happening in government departments and agencies, and looks at what outplacement services have to offer: redundancy counselling, group seminars, workshops, career planning, job skills/experience analysis, job search facilities, negotiation with...

Challenges the idea that all teams are the same. Reviews earlier literature giving models of different team types, and sets out to develop the model further. Presents a team type window and examines the roles of the problem‐solving team, the creative team, the tactical team and “the...