The ability to listen is very important and for facilitators even more so Gives six situations‐monologue, dialogue, conversation, discussion, debate and argument to show how facilitators can choose their level of listening. Goes on, with listed examples, to clarify all the facets of listening...

Discusses a recent Industrial Society survey which indicated that customer care and service was a priority for UK organizations. Shows that “the customer is always right” needs an effective customer service initiative to be able to address this and more.

Presents the results of a survey on international organizational change at Ashridge′s recent “2001: A Research Odyssey” Conference.

Discusses in depth mentoring and its meaning and present use, in particular with regard to Ashworth Hospital′s Management Development Programme for 80 managers. Gives the background and development of its comprehensive and sophisticated mentorship programme and the benefits which accrued.

Work‐based learning, as with most major developments, needs the correct social and economic conditions, which now prevail. Looks at this in some depth and particularly Middlesex University′s role, because its academic approach rests on the principle of recognizing all learning and its...

An adaptation of the inaugural address to 1991‐92 postgraduates at Imperial College, expounds the required skills of managers present and future emphasizing that they should acquire the ability to scan with an overview, as if from a helicopter. Britain′s insularity, which held good in the...

Reviews research on men and women in management and looks at the differing standards expected. Most of the existing research has been done in the USA but Europe and some parts of Asia are now taking on these studies and research areas. Shows how women have a better relationship as managers than...

Reports on ICI′s training and development of first‐line managers, including the various processes and stages of thinking. Shows the importance of first‐line managers and includes a three‐part model which explains their role. Concludes that there is further motivation for managers in...

An examination of styles of management with comparisons of 124 female and 95 male managers. Shows that there are two defined parts of leadership behaviour. Investigates the findings of a Leader Behaviour Questionnaire on management styles and shows the six major differences between genders....

Following on from the Government′s White Papers, discusses major educational issues involving the London universities, polytechnics and further education colleges. Examines these reforms and advantages are seen to be many, including greater flexibility and co‐operation. London University...