Purpose The purpose of the research was to develop a tool for measuring antecedents of customer aggressive behavior (CAB) in healthcare service settings, by identifying its roots in organizational and interpersonal dynamics. Design/methodology/approach Four studies were conducted. In Studies 1...

Purpose To address the increasingly turbulent environments that businesses face, the purpose of this study is to build on prior research to propose a comprehensive model aimed at enhancing business school education in Latin America. Design/methodology/approach The authors modified and adapted...

Purpose This paper aims to show the importance of introducing an integration manager (i.e. an executive position used to channel the acquiring firm’s course of action and strengthen the success of a post-acquisition integration process) within the acquiring firm’s board of directors....

Purpose This study aims to explore the influence of accounting on trust development in the context of an acquisition negotiation process at the pre-merger stage. Design/methodology/approach This study adopted a case study research method. Data have been gathered from an acquisition process of...

Purpose This study aims to validate an integrative model that investigates the structural relationships among consumer social resources (including social capital and social exchange), co-creation behaviors (as outcome of social resources) and satisfaction and positive word-of-mouth (as joint...

Cover -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Institutional quality and agglomeration of fast food multinationals in Latin American cities -- The effects of institutional quality and market potential on the agglomeration of fast food franchises in Central America -- Agglomeration of...