This paper presents a descriptive model on public policy cycle and the basic competencies in the modernized public policy making process. This model comprises o series of features, three coordinates (vision, effectiveness and continuous improvement), a total of nine core principles and...

ISO 9000 has gained popularity and is being applied to manufacture-related companies all over the world as a system of standards related to quality assurance management and control. Fault Tree Analysis (FTA) is an important risk-evaluating technique and has been used to present the relationships...

This paper presents a model of oligopolistic competition in presence of horizontal differentiation of goods, under a triangular distribution of consumers. The triangular distribution represents a case of concentration of consumers around the central location. The main result is that a good deal...

The presence of many foreigner merchants in “Terra di Lavoro”-Italy, during the Middle Ages drives civilisation historians to wonder about the role they had, what their culture and mentality were like, in which way they integrated with other foreign merchants (among which Greek, Rumanian and...

The aim of this paper was to provide a preliminary comparative investigation of the customer satisfaction in ATM service of public and private sector banks in India. For this investigation primary data was collected from 150 respondents of public and private sector banks through a structured...

Organizations investing in information technology (IT) over the past decades have categorically seen the uses of IT change. At one point, IT was considered a key strategic tool to gain competitive advantage; however, today, acquiring basic IT functions is a necessity in order not to be at a...

The unusual magnitude of the ongoing economic and financial crisis raises major concerns about the propensity and capability of transnational corporations to continue investing and expanding abroad. This study investigates the Russian Federation’s investments in Romania, with an eye to reveal...

Tourism development planning is now part of the regional policies of all Member States of the European Union. Strategic plans at national or regional level are specific instruments of regional management, which contain results of the planning process and ensure the development of tourism in the...

The public sector passenger transport has been crucial sector for transportation of people in developing countries like India. But there is less emphasis on customer expectations in this sector. This study aims at evaluating the customer expectations of this service sector in India. A...

The complexity of the problem the national health care program confronts with and which must be solved through the measures of the respective reform lead to a SWOT analysis, particularly for this reform. The capacity to generate the necessary income it is a very important criteria in...