How consumers use review content in their decision making has remained a black box due to the labor-intensive nature of extracting content from review text and the lack of data on review-reading behavior. In this study, we overcome this challenge by applying deep-learning- based natural language...

We study how the sharing of peer success on an enterprise digital platform affects worker productivity. Using sales workers in an information technology service company as our research context, we leverage the unexpected resignation of several human resources staff as an exogenous shock to the...

This paper studies the efficient use of prioritization in Amazon's Twitch.tv, taking into account the trade-off between entry and congestion. I specify and estimate supply and demand models for live video, and a congestion model. Using technological shocks, I identify congestion costs for...

Many fashion companies strategically choose publishers for advertising to target preferred consumers, because such consumers not only generate revenue, they also influence the companies’ brand image. Meanwhile, publishers also select companies because the ads posted by companies affect...

Global e-commerce platforms provide a promising avenue that connects sellers and buyers from different parts of the world. Exporting used to be an activity that was exclusive to large firms; today, e-commerce provides an opportunity for all types of firms, especially small firms, to export—the...

Using detailed trip-level taxi and for-hire-vehicle data and new incident-level complaints data, we study how the entry of Uber and Lyft has affected the quality of taxi services in New York City. In a panel setting with 263 NYC taxi-zones over the time period from 2014 to 2017, we find that...

I study the impact of consumer reviews on the incentives for firms to participate in the market. Firms produce goods of heterogeneous, unknown quality that is gradually revealed via consumer reviews, and face both entry and exit decisions. A platform combines past reviews to construct...

We model mixed-bundle pricing by internet service providers (ISPs) to study their incentive to steer consumers across different subscription options and influence usage decisions. Using unique panel data from an ISP, we test predictions from the model. We find that the ISP’s introduction of...

Firms considering to enter into online markets face significant demand uncertainty and consumer search costs, with consumers most likely finding previously successful products in the market. This leads to a trade-off for potential entrants. Consider the appearance of a new very popular product...

We explore whether there is a gender wage gap in the gig economy and examine to what degree gender differences in job application strategy could account for the gap. With a large-scale dataset from a leading online labor market, we show that females only earn around 81.4% of the hourly wage of...