We study how the sharing of peer success on an enterprise digital platform affects worker productivity. Using sales workers in an information technology service company as our research context, we leverage the unexpected resignation of several human resources staff as an exogenous shock to the...

This paper studies the efficient use of prioritization in Amazon's Twitch.tv, taking into account the trade-off between entry and congestion. I specify and estimate supply and demand models for live video, and a congestion model. Using technological shocks, I identify congestion costs for...

How consumers use review content in their decision making has remained a black box due to the labor-intensive nature of extracting content from review text and the lack of data on review-reading behavior. In this study, we overcome this challenge by applying deep-learning- based natural language...

Many fashion companies strategically choose publishers for advertising to target preferred consumers, because such consumers not only generate revenue, they also influence the companies’ brand image. Meanwhile, publishers also select companies because the ads posted by companies affect...

Based on a game theoretical model I previously developed, I present some evidence of the effect of the unlocked-handset policy recently implemented in Peru based on market analysis and reduced form empirical methods using consumer panel data. Average prices declined since mid 2014, and the...

We examine hospital Electronic Medical Record (EMR) vendor adoption patterns and how they relate to hospital market structure. As in many network technology adoption decisions, hospitals face countervailing incentives to coordinate or differentiate in their choice of vendors. We find evidence of...

Government infrastructure investment in mixed markets may crowd out investment from private firms, or it may induce them to invest preemptively. The tension between these effects underlies the policy debate over whether to allow municipal provision of internet access. The goal of this paper is...

We explore whether there is a gender wage gap in the gig economy and examine to what degree gender differences in job application strategy could account for the gap. With a large-scale dataset from a leading online labor market, we show that females only earn around 81.4% of the hourly wage of...

Airbnb, a prominent sharing-economy platform, offers dwellings for short-term rent. Despite restrictions, some sellers illegally offer their accommodations, taking advantage of a degree of anonymity proffered by the platform to hide from potential enforcement. We study the extent to which...

Global e-commerce platforms provide a promising avenue that connects sellers and buyers from different parts of the world. Exporting used to be an activity that was exclusive to large firms; today, e-commerce provides an opportunity for all types of firms, especially small firms, to export—the...