Chapter 1- The Organizational Listening Imperative -- Chapter 2- Foundations of Organizational Listening -- Chapter 3- A Conceptual Model of Listening and Responding to External Stakeholders -- Chapter 4- Capturing and Leveraging the “Voice of the Customer” -- Chapter 5- A Program of...

Chapter 1. Ongoing Digital Transformation of Organizational Communication: An Introduction -- Section 1: Emerging Technologies And Organizational Communication -- Chapter 2. The Diffusion of Chatbot Research Across Disciplines: A Systematic Literature Review -- Chapter 3. Artificial intelligence...

CHAPTER 1 – Organizing away from the gaze: Local knowledges, new futures, Mahuya Pal, Joëlle Cruz, and Debashish Munshi -- Part I: Decolonizing dominant epistemologies -- CHAPTER 2 – Decolonizing knowledge: Cultural aspirations, political self-determination, and social rights in knowledge...

Part one -- Chapter one: Introduction -- Chapter two: the advantages of using naturally-occurring data -- Part two: Case book -- Chapter 3: Metaphor analysis -- Chapter 4: Positioning theory -- Chapter 5: Membership categorization analysis -- Chapter 6: Metadiscourse analysis in...

Part I. Problem identification -- 1. Overall research question -- 2. Transdisciplinary framework -- 3. Research architecture -- Part II. Problem analysis -- 4. Approach one: context perspective -- 5. Approach two: product perspective -- 6. Approach three: process perspective -- 7. Integration of...

Chapter 1: Evolving Research and Practices in Internal Communication -- Chapter 2: Leaders as Communication Agents -- Chapter 3: Internal Public Segmentation for Effective Internal Issue Management -- Chapter 4: Internal Social Media, Emerging Technologies, and Internal Communication -- Chapter...

Part 1: Setting the Foundation: Understanding the Role of Communication in Leader-Member, Peer, and Team Relationships -- What is Leader-Member Exchange (LMX) Theory? -- Leadership and Communication: Demystifying the Steps to Success -- Coworkers: Sources of Support or Relationships Gone Sour --...