Companies have implemented Lean to increase efficiency and competitiveness. However, the importance of Ergonomics is often neglected, resulting in ergonomic problems and lower profitability and acceptance of Lean . This study presents a comprehensive approach to Operations and Production...

Due to safety perceptions, Colombian banking clients prefer to visit bank branch offices instead of other channels. Thus, there are long waiting for lines at branch offices. Considering the need for more tools for strengthening and streamlining client service, the number of financial clients...