Barlow, Melanie; Watson, Bernadette; Morse, Kate; … - In: Journal of Health Organization and Management 38 (2023) 7, pp. 992-1008
Purpose The response of the receiver to a voiced patient safety concern is frequently cited as a barrier to health professionals speaking up. The authors describe a novel Receiver Mindset Framework (RMF) to help health professionals understand the importance of their response when spoken up to....