Purpose – To examine the importance of appropriate education for health services managers and to identify what might be included in the curriculum for health services management education. Design/methodology/approach – The paper approaches these two questions through an exploration of the...

Purpose – A performance management system has been implemented by Cancer Care Ontario (CCO). This system allows for the monitoring and management of 11 integrated cancer programs (ICPs) across the Province of Ontario. The system comprises of four elements: reporting frequency, reporting...

Purpose – The aim of this paper is to provide a rationale for examining trust in health care. Design/methodology/approach – Conducts a review of the literature of trust relations in health care that highlighted that most empirical research has addressed threats to patient‐provider...

Purpose – This paper presents some key theoretical issues about trust, and seeks to demonstrate their relevance to understanding of, and research on, health systems. Although drawing particularly on empirical evidence from low‐ and middle‐income countries (LMICs), the paper aims to...

Purpose – This paper seeks to address how and why trust relations in the NHS may be changing and presents a theoretical framework for exploring them in future empirical research. Design/methodology/approach – This paper provides a conceptual analysis. It proposes that public and patient...

Purpose – This paper considers some implications of recent developments relating to patient safety for understandings of trust in health care contexts. Design/methodology/approach – Conceptual analysis focusing on patients' trust in health care providers and health care providers' trust in...

Purpose – This paper evaluates the non‐healthcare organisational literature on conceptualisations of trust. The aim of the paper is to review this diverse literature, and to reflect on the potential insights it might offer healthcare researchers, policy makers and managers....

Purpose – This article explores issues of trust in narratives of interpreted consultations in primary health care. Design/methodology/approach – The paper is based on empirical data from a qualitative study of accounts of interpreted consultations in UK primary care, undertaken in three...

Purpose – This article reviews research in the USA bearing on trust in physicians and medical institutions. Design/methodology/approach – This article provides a conceptual analysis, and general review of the literature. Findings – Empirical research of medical trust is burgeoning in the...

Purpose – If public trust in health care is to be used as a performance indicator for health care systems, its measurement has to be sensitive to changes in the health care system. For this purpose, this study has monitored public trust in health care in The Netherlands over an eight‐year...