Purpose – The aim of this paper is to draw together suggestions for future research from the papers and from the discussion that took place at the workshop. Design/methodology/approach – The suggestions are summarised under four broad themes. Findings – At an international workshop on...

Purpose – The purpose of the paper is to explore the nature and causes of observed tensions among healthcare professionals in not‐for‐profit organizations such as hospices. Design/methodology/approach – In the paper the narratives collected from discipline leaders in each of five New...

Purpose – The purpose of this study is to describe and explore from the perspectives of top‐level nurses holding the formal position of director of nursing their perceptions and interpretations of their experiences in the Irish healthcare system. Design/methodology/approach – This paper...

Purpose – The purpose of this paper is to present a conceptual framework that would enable the effective application of time based competition (TBC) and work in process (WIP) concepts in the design and management of effective and efficient patient processes. Design/methodology/approach –...

Purpose – The paper seeks to show that the new General Medical Services (GMS) contract will provide opportunities for NHS staff to enhance their roles, so it is important that adequate training assessment and quality control systems are set in place. This paper assesses the implications for...

Purpose – This paper aims to describe the cultural and communicational traits of Finnish oral health care. First, employees' views and experiences regarding their organization and their position within it are investigated and, second, relations between different individual and organizational...

Purpose – This paper sets out to report attitudes of staff on key health service committees towards community participation before and after appointment of community representatives. Design/methodology/approach – The paper shows a self‐completed questionnaire administered to staff on...

Purpose – The paper seeks to show that health and socio‐economic developments are so closely intertwined that is impossible to achieve one without the other. Design/methodology/approach – This paper sees that building health systems that are responsive to community needs, particularly for...