Purpose: Researchers often debate health service structure. Understanding of the practical implications of this debate is often limited by researchers' neglect to integrate participants' views on structural options with discourses those views represent. As a case study,...

Purpose: This article applies the whistleblowing stages model to whistleblowing journeys as seen in British National Health Service (NHS) Inquiries. Design/methodology/approach: It provides a qualitative analysis of Inquiry...

Purpose: The present study conceptualizes total quality management (TQM) in terms of soft and hard aspects and examines their effects on quality performance and patient satisfaction. The indirect effects of soft and hard TQM on patient satisfaction through quality...

Purpose: Process facilitation as part of a complex intervention for changing or improving practices within workplaces is becoming a common work method. The aim of this study was to investigate what characterizes the process-facilitating role in a complex intervention....

Purpose: To describe peer learning and shared accountability and their use within our management system to improve the rate of patient annual wellness visits completed by primary care physicians. Design/methodology/approach: ...

Purpose: This paper aims at understanding how clinical guidelines' use in the labour process relates to clinical autonomy, that is, the self-control medical professionals exercise over medical practice. Design/methodology/approach: ...

Purpose: The impact of population ageing is significant, multifaceted and characterised by frailty and multi-morbidity. The COVID-19 pandemic has accelerated care pathways and policies promoting self-management and home-based care. One under-researched area is how patients and family caregivers...

Purpose: This study aimed to identify the barriers and facilitators related to the implementation of radical innovations in secondary healthcare. Design/methodology/approach: A systematic review was conducted and presented in...