Purpose Customer value co-creation behavior is promising but undertheorized. To bridge this gap, this study examines the viability of a social cognitive theory positing that customers' value co-creation behavior is shaped by their co-creation experience, self-efficacy, and engagement....

Purpose COVID-19 has caused unprecedented disruption to health systems. There is much to be gained by capturing what was learned from changes and adaptations made by health services and systems. The Ministry of Health in New South Wales (NSW), Australia, sought to prioritise health services...

Purpose Providing high-quality and cost-efficient care of older people is an important development priority for many health and social care systems in the world. This paper suggests a shift from acute, episodic and reactive hospital-centered care toward longitudinal, person-centered and...

Purpose The aim of this study was to identify and describe the collaborative and professional boundary challenges at a hospital ward from a bottom-up perspective. Design/methodology/approach The study was conducted as a bottom-up improvement project at a hospital ward in western Sweden. An...

The aim of the paper is to examine the specific issues concerning intellectual property protection in the development and functioning of smart city. The authors describe Polish law of intellectual property protection and interpret it in terms of actions carried out when the smart city is...