Taylor, Siobhan; McSherry, Robert; Cook, Susy; Giles, Emma - In: Journal of Health Organization and Management 35 (2020) 1, pp. 34-52
Purpose: This research aims to contribute to the literature on Lean implementation in healthcare by studying the emotional experiences of the relevant actors related to a Rapid Process Improvement Workshop (RPIW) in a UK healthcare context. The purpose of this study was to go beyond what people...