Process consultation is an approach to organisational intervention created by Edgar Schein. It describes a philosophy of helping that is based on the collaborative working of consultant and client, paralleling the client‐centred approach in counselling, and contrasted with consultancy models...

Action Research is increasingly being used on many education and training programmes. As an approach that focuses research on live issues in order to take action, it fits well with action learning. Experience shows, however, that careful consideration needs to be given to selecting, designing...

Corporate use of video offers new solutions to many of the problems of corporate communication. It has become so sophisticated and can be used in so many ways that many large companies are using it extensively, especially firms with multi‐site operations and/or high staff turnover, such as...

The potential of a probabilistic developmental model of leadership with a possible vast array of organisational applications, suggested by a recent study, is evaluated in light of the historical development of the leadership construct and to suggest directions for the future. The historical...

The management development of top executives is important for the success of the entire business. Attention needs to be focused on their specific business issues and on the quality of their working relationships. Using the comments of chief executives from various different companies helpful...

There are a vast number of foreign‐born and minority employees in the United States. Using Hofstede's four dimensions of cultural values — power distance, individualism, masculinity and uncertainty avoidance — as well as some more basic cultural differences between nationalities, the...

A field study was conducted to investigate the methods used by subordinate managers to influence superiors. Unlike previous upward influence studies, the investigation provides a detailed picture of upward influence approaches, addresses the issue of how managers combine influence tactics, and...

The article explores the use of a communication forum intervention in the Pharmacy Division of a large health maintenance organisation. An initial discussion of communication forum interventions as a sub‐set of parallel learning structure interventions is followed by a descriptive case study....

Management theory and practice place undue emphasis on vertical, superior‐subordinate relationships in organisations. Yet much interaction occurs horizontally, between departments such as marketing, finance, personnel and production. Interdepartmental conflict, in particular, is an...

The concepts of organisational effectiveness, climate and culture are popular subjects in the literature, yet there is no consensus agreement even on their definitions. Climate and culture are sometimes used synonymously, and effectiveness is defined by a number of criteria. To compound the...