An empirical study of managerial influence tactics is described using a structured interview process. Two hundred and fifty‐seven usable narrative accounts of downward influence attempts were obtained using this approach. Respondents also reported the nature of the influence attempt, the...

Most approaches to the management of equal opportunity in the “race” field in the UK have emphasised policy development and communication, gender and ethnic monitoring, and attention to developing recruitment and selection practices that ensure a more representative workforce. Race training,...

Thirty middle managers of a teaching hospital were interviewed about their intentional changes as managers — both anticipated and past. These data are used for diagnosing the management climate of the organisation and for suggesting interventions that will improve it. Contrary to our...

Chief executive officers — the primary strategic decision makers who are ultimately held accountable for organisational success — are investigated. Through use of questionnaires, both demographic information and perceptions of the importance of work roles and of work activities were gathered...

Communicating with subordinates in a helpful and empathic manner is a skill often needed by supervisors in organisations. A model is outlined here which discusses subordinate‐oriented communication at five levels of effectiveness. A supervisory training programme is also discussed emphasising...

Organisational planning identifies two areas — corporate culture and human resources — which have received much attention as key areas in formulating strategic plans in many organisations. Traditional planning fails to give flexibility in the face of foreign competition, technological...