Robotic Process Automation is an established technology in organizations. In the last years, it has also received considerable attention in scholarly research with publications, special issues, and academic conferences dedicated to the topic. Given that Robotic Process Automation has now moved...

Process resilience represents a core competence for organizations in light of an increasing number of process disruptions, such as sudden increases in case arrivals or absences in the workforce. It reflects an organization’s ability to restore a process to its acceptable performance level...