Golovshchinskiy, Konstantin; Nikiforov, S.; Eliseenko, … - In: Public administration issues (2008) 2, pp. 147-170
The article examines the methods and outcomes of comparative analysis of nine public services being provided by different government bodies in Chelyabinsk Region. The analytical part of the study is based on the survey, conducted in 2006, which is aimed at quality assessment of services...