<em>Public Inefficiency and Private Failure: the Gtc Case Objectives</em>. This essay examines the Contratto di Programma between Gtc S.p.a., Gepi S.p.a. and the Italian Government signed in 1990 in order to implement in Castrovillari, in the Calabria region, a high technology cotton textile pole....

<em>Contratti di Programma and Multinational Companies: Barilla Case-study </em> - Objectives The study aimed at evaluating the socio-economic effectiveness of Contratto di Programma signed with Barilla according to the following perspectives: a) additionality; b) local impact; c) effects on the...

<em>Private Interest and (Inadequate) Production of Public Goods: the Contratto di Programma involving Saras co. </em> - Objectives This work deals with the CdP stipulated by refining oil company Saras between 1995 al 2004, the only case that see the same industrial partner being granted by three...

<em>The discriminant levers of customer satisfaction: the Sepsa case</em> ABSTRACT: The discriminant levers of customer satisfaction: the Sepsa case Objectives The modern discipline of customer care is more and more paying the attention on the centrality to the customers in the modern business...

<em>The ageing and the mobility within the Florence metropolitan area</em> Objectives The recent forms of social and economic organization over the territory highlight the increasing trend of the degree of spatial interconnection and interdependence. An adequate way of studying a city or a region...

<em>The determination of the satisfaction drivers: the role of the trust</em> ABSTRACT:The determination of the satisfaction drivers: the role of the trust Objectives During the last years the development of the new distribution channels and the increase of the range of products have modified a lot the...

<em>A model for sustainability assessment at the local level: the case of Varese Objectives </em> This paper illustrates an innovative methodological approach to carry out sustainability assessment at the local level and presents results from the application of the model to the Province of Varese...

<em>Evaluation of Passenger Satisfaction using three-way contingence table with ordinal variables</em> ABSTRACT: Multivariate Statistical tools for Customer Satisfaction in the Great Distribution Objectives The aim of this work is to elaborate Customer Satisfaction (CS) data through a multivariate...

<em>The Evaluation of Effectiveness of "Texas Isnstruments" Contratto di Programma: a Firm Level and Territorial Analysis Objectives</em>. The aim of this paper is the evaluation of a Contratto di Programma placed in Abruzzo and financed in 1989 with 1,62 billion lire of investment implying a cost for...

<em>La valutazione del Contratto di Programma SGS-Thomson</em> - An evaluation of the SGS-Thomson Contratto di Programma Objectives This article contains the main results of an evaluation study of the effects of a conspicuous financial support provided by the Italian Ministry of Economy and Finance to...