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Year of publication
Subject
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Dienstleistungssektor 48 Service industry 48 Dienstleistung 47 Services 47 Dienstleistungsmanagement 37 Service management 37 Theory 35 Theorie 34 Dienstleistungsinnovation 22 Service innovation 22 Innovation 21 Beziehungsmarketing 18 Relationship marketing 18 Consumer behaviour 15 Dienstleistungsqualität 15 Konsumentenverhalten 15 Lieferkette 15 Service quality 15 Supply chain 15 service science 15 Logistics 11 Logistik 11 Coronavirus 10 Informationsmanagement 8 Innovation management 8 Innovationsmanagement 8 Bundling strategy 7 Business services 7 Leistungsbündel 7 Service-Dominant Logic 7 Simulation 7 Unternehmensdienstleistung 7 Wissensmanagement 7 service-dominant logic 7 China 6 Customer satisfaction 6 Dienstleistungsmarketing 6 Digital platform 6 Digitale Plattform 6 Gesundheitsversorgung 6
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Online availability
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Undetermined 254 Free 8
Type of publication
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Article 359 Book / Working Paper 40
Type of publication (narrower categories)
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Aufsatz im Buch 143 Book section 143 Article in journal 62 Aufsatz in Zeitschrift 62 Collection of articles of several authors 10 Sammelwerk 10 Aufsatzsammlung 7 Konferenzschrift 6 Conference proceedings 4 Case study 1 Fallstudie 1 Handbook 1 Handbuch 1
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Language
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English 302 Undetermined 97
Author
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Spohrer, James C. 10 Demirkan, Haluk 6 Kieliszewski, Cheryl A. 6 Maglio, Paul P. 6 Galli, Brian J. 5 Sawatani, Yuriko 5 Vargo, Stephen L. 5 Agatz, Niels 4 Cho, Soo-Haeng 4 Evenson, Shelley 4 Wang, Hai 4 Akaka, Melissa Archpru 3 Barile, Sergio 3 Basole, Rahul C. 3 Bassano, Clara 3 Benjaafar, Saif 3 Chase, Richard B. 3 Chung, Kyunghwa 3 Dey, Nilanjan 3 Fragnière, Emmanuel 3 Hefley, Bill 3 Hsu, Cheng 3 Karmarkar, Uday S. 3 Krcmar, Helmut 3 Larson, Richard C. 3 Lusch, Robert F. 3 Macintyre, Mairi 3 Miles, Ian D. 3 Patrício, Lia 3 Polese, Francesco 3 Rouse, William B. 3 Saviano, Marialuisa 3 Tang, Christopher S. 3 Tuunanen, Tuure 3 Angelis, Jannis 2 Ashour, Amira S. 2 Baporikar, Neeta 2 Bitner, Mary Jo 2 Bowen, David E. 2 Chan, Wai Kin Victor 2
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Institution
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International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 1 Springer Science + Business Media LLC 1
Published in...
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Service Science 95 Service science 63 International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 62 Service science, management and engineering : education for the 21st Century 52 Handbook of service science ; [Vol. 1] 31 Global perspectives on service science: Japan 20 Service science and logistics informatics : innovative perspectives 19 Modeling for decision support in network-based services : the application of quantitive modeling to service science 11 Ontology, conceptualization and epistemology for information systems, software engineering and service science : 4th International Workshop, ONTOSE 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7 - 8, 2010 ; revised selected papers 10 Service Science: Research and Innovations in the Service Economy 10 SpringerBriefs in Service Science 9 SpringerLink / Bücher 6 Service science: research and innovations in the service economy 5 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 3 International journal of services operations and informatics : IJSOI 2 Springer eBook Collection 2 Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0) 1 Service science: research and innovation in the service economy 1 Springer eBook Collection / Business and Economics 1
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Source
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ECONIS (ZBW) 236 RePEc 95 Other ZBW resources 62 USB Cologne (EcoSocSci) 6
Showing 101 - 110 of 399
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Optimized Image Retrieval System in Oracle DBMS
Zekri, Kaouther; Touzi, Amel Grissa; Ellouze, Noureddine - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 1-17
In this work, the authors are moving towards the creation of an effective image retrieval system in Oracle DBMS. Several DBMSs have been extensively used to manage the textual information stored with images and CBIR tasks usually rely on specific applications. The separation between the DBMSs...
Persistent link: https://www.econbiz.de/10012048108
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Descriptive Content Analysis on E-Service Research
Kim, Jung-Hwan; Lennon, Sharron J. - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 18-31
The current study systematically and thoroughly reviewed the extant literature on e-service quality research to examine 1) how e-service is defined by researchers, 2) how e-service quality is defined by researchers, 3) what e-service quality scales and dimensions have been identified, 4) what...
Persistent link: https://www.econbiz.de/10012048109
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Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach
Memon, Atia Bano; Meyer, Kyrill - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 32-49
The main question guiding this paper is ‘how are innovation laboratories a potential source of assistance for businesses in undertaking innovation projects?' Because of the focused and case-based nature, the extant literature on innovation laboratories falls insufficient in explaining the...
Persistent link: https://www.econbiz.de/10012048110
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A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks
Babers, Ramadan; Hassanien, Aboul Ella - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 50-62
In last few years many approaches have been proposed to detect communities in social networks using diverse ways. Community detection is one of the important researches in social networks and graph analysis. This paper presents a cuckoo search optimization algorithm with Lévy flight for...
Persistent link: https://www.econbiz.de/10012048111
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Perceptual Metrics Quality: Comparative Study for 3D Static Meshes
Dey, Nilanjan; Elloumi, Nessrine; Kacem, Habiba Loukil Hadj - In: International Journal of Service Science, Management, … 8 (2017) 1, pp. 63-80
A 3D mesh can be subjected to different types of operations, such as compression, watermarking etc. Such processes lead to geometric distortions compared to the original version. In this context, quantifying the resultant modifications to the original mesh and evaluating the perceptual quality...
Persistent link: https://www.econbiz.de/10012048112
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High-Growth SMEs: A Specific Research Object
El Hakioui, Mohamed; Louitri, Abdenbi - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 1-11
This essay tries to highlight the economic importance of the high-growth SMEs phenomenon. In doing so, an attempt to define and specify this type of firms was conducted. From the authors' literature review it was found that there is no single definition of high-growth. Each researcher adopts a...
Persistent link: https://www.econbiz.de/10012048113
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Investigation of Customer Knowledge Management: A Case Study Research
Kaoud, Menatalla - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 12-22
This article examines the Customer Knowledge Management (CKM) as an integration between the approaches of Knowledge Management (KM) and Customer Relationship Management (CRM). In the context of CRM, three types of knowledge flows play a critical role in the interaction between the organization...
Persistent link: https://www.econbiz.de/10012048114
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Customers' Personal Trust Perception in Automotive Repair Services: The Tunisian Context
Ben Ayed, Manel - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 23-33
The purpose of this paper is to investigate the service employee skills and personal trust dimensions in the automotive repair services setting outside of the western context. Following a qualitative study among 12 customers and 6 frontlines service employees within the automotive repair...
Persistent link: https://www.econbiz.de/10012048115
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An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia: A New Proposal
Jmaii, Amal - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 34-42
This paper focus on the determinants of poverty dynamics in Tunisia by performing a two-stage endogenous model using a Bayesian algorithm to avoid missing data. Based on this approach author show that panel data analysis can be performed through potential variables such presented by the work of...
Persistent link: https://www.econbiz.de/10012048116
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IFRS, Information Asymmetry and Growth Opportunities
Turki, Hela; Wali, Sonda; Boujelbene, Younes - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 43-60
This paper aims to examine the impact of IFRS / IAS mandatory adoption on the information asymmetry measured by the properties of financial analysts' forecasts (error and dispersion). It examines also, whether this impact differs from one company to another with regard to its growth...
Persistent link: https://www.econbiz.de/10012048117
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