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Year of publication
Subject
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Dienstleistungssektor 48 Service industry 48 Dienstleistung 47 Services 47 Dienstleistungsmanagement 37 Service management 37 Theory 35 Theorie 34 Dienstleistungsinnovation 22 Service innovation 22 Innovation 21 Beziehungsmarketing 18 Relationship marketing 18 Consumer behaviour 15 Dienstleistungsqualität 15 Konsumentenverhalten 15 Lieferkette 15 Service quality 15 Supply chain 15 service science 15 Logistics 11 Logistik 11 Coronavirus 10 Informationsmanagement 8 Innovation management 8 Innovationsmanagement 8 Bundling strategy 7 Business services 7 Leistungsbündel 7 Service-Dominant Logic 7 Simulation 7 Unternehmensdienstleistung 7 Wissensmanagement 7 service-dominant logic 7 China 6 Customer satisfaction 6 Dienstleistungsmarketing 6 Digital platform 6 Digitale Plattform 6 Gesundheitsversorgung 6
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Online availability
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Undetermined 254 Free 8
Type of publication
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Article 359 Book / Working Paper 40
Type of publication (narrower categories)
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Aufsatz im Buch 143 Book section 143 Article in journal 62 Aufsatz in Zeitschrift 62 Collection of articles of several authors 10 Sammelwerk 10 Aufsatzsammlung 7 Konferenzschrift 6 Conference proceedings 4 Case study 1 Fallstudie 1 Handbook 1 Handbuch 1
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Language
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English 302 Undetermined 97
Author
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Spohrer, James C. 10 Demirkan, Haluk 6 Kieliszewski, Cheryl A. 6 Maglio, Paul P. 6 Galli, Brian J. 5 Sawatani, Yuriko 5 Vargo, Stephen L. 5 Agatz, Niels 4 Cho, Soo-Haeng 4 Evenson, Shelley 4 Wang, Hai 4 Akaka, Melissa Archpru 3 Barile, Sergio 3 Basole, Rahul C. 3 Bassano, Clara 3 Benjaafar, Saif 3 Chase, Richard B. 3 Chung, Kyunghwa 3 Dey, Nilanjan 3 Fragnière, Emmanuel 3 Hefley, Bill 3 Hsu, Cheng 3 Karmarkar, Uday S. 3 Krcmar, Helmut 3 Larson, Richard C. 3 Lusch, Robert F. 3 Macintyre, Mairi 3 Miles, Ian D. 3 Patrício, Lia 3 Polese, Francesco 3 Rouse, William B. 3 Saviano, Marialuisa 3 Tang, Christopher S. 3 Tuunanen, Tuure 3 Angelis, Jannis 2 Ashour, Amira S. 2 Baporikar, Neeta 2 Bitner, Mary Jo 2 Bowen, David E. 2 Chan, Wai Kin Victor 2
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Institution
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International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 1 Springer Science + Business Media LLC 1
Published in...
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Service Science 95 Service science 63 International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 62 Service science, management and engineering : education for the 21st Century 52 Handbook of service science ; [Vol. 1] 31 Global perspectives on service science: Japan 20 Service science and logistics informatics : innovative perspectives 19 Modeling for decision support in network-based services : the application of quantitive modeling to service science 11 Ontology, conceptualization and epistemology for information systems, software engineering and service science : 4th International Workshop, ONTOSE 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7 - 8, 2010 ; revised selected papers 10 Service Science: Research and Innovations in the Service Economy 10 SpringerBriefs in Service Science 9 SpringerLink / Bücher 6 Service science: research and innovations in the service economy 5 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 3 International journal of services operations and informatics : IJSOI 2 Springer eBook Collection 2 Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0) 1 Service science: research and innovation in the service economy 1 Springer eBook Collection / Business and Economics 1
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Source
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ECONIS (ZBW) 236 RePEc 95 Other ZBW resources 62 USB Cologne (EcoSocSci) 6
Showing 111 - 120 of 399
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The Phenomenon of High-Growth SMEs (Gazelles), Part 2: A Conceptual Model and Research Agenda
Guilmi, Redouane; Mokhtari, Bouchaib; Oulhadj, Badia - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 61-78
The primary objective of this paper is to advance the theoretical knowledge on the phenomenon of gazelles by integrating the findings of previous studies into a conceptual model that would account for a sustainable high growth. A theoretical explorative and deductive method is adopted. A number...
Persistent link: https://www.econbiz.de/10012048118
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Empirical Analysis of the Relationship Between Energy Consumption, CO2 Emissions and Economic Growth in Tunisia
Jouini, Sana Essaber; Labidi, Etidel - In: International Journal of Service Science, Management, … 8 (2017) 2, pp. 79-90
This paper examines the long run and causal relationship issues between economic growth, energy consumption and carbon emissions by using vector error correction model for the case of Tunisia within 1970-2010. Empirical results using time series data suggest an evidence of a long-run...
Persistent link: https://www.econbiz.de/10012048119
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Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India
Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20
The present study aims to empirically test and evaluate the direct and indirect effects of service encounter constructs of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in Indian Life services in India to determine the best fitting...
Persistent link: https://www.econbiz.de/10012048120
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Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods
Felfel, Houssem; Ayadi, Omar; Masmoudi, Faouzi - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 21-39
In this paper, a multi-objective, multi-product, multi-period production and transportation planning problem in the context of a multi-site supply chain is proposed. The developed model attempts simultaneously to maximize the profit and to maximize the product quality level. The objective of...
Persistent link: https://www.econbiz.de/10012048121
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Understanding the Mediation Effect of Cloud Computing Adoption in Indian Organization: Integrating TAM-TOE- Risk Model
Raut, Rakesh; Priyadarshinee, Pragati; Jha, Manoj - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 40-59
The aim of this paper is to measure the business performance by taking Cloud computing adoption as a mediating variable in Indian industries. A conceptual model is framed using the concept of a TAM-TOE framework which is combined with some new constructs of ‘Risk'. Partial and full mediation...
Persistent link: https://www.econbiz.de/10012048122
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On the Use of Similarity or Query Languages in Cloud Discovery Based on Ontology
Sbaï, Zohra; Guerfel, Rawand; Ben Ayed, Rahma - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 60-78
Cloud computing is increasingly used so that the number of providers offering services is rapidly increasing. Thus, a need to organize these services and to express relations between them arises. To answer this need, ontologies are used. To query these services, the authors use query languages,...
Persistent link: https://www.econbiz.de/10012048123
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Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage
Krimpmann, Dominik; Stühmeier, Anna - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 79-92
Big Data and Analytics have become key concepts within the corporate world, both commercially and from an information technology (IT) perspective. This paper presents the results of a global quantitative analysis of 400 IT leaders from different industries, which examined their attitudes toward...
Persistent link: https://www.econbiz.de/10012048124
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An Adaptive Overload Detection Policy Based on the Estimator Sn in Cloud Environment
Bala, Minu; Padha, Devanand - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 93-107
Efficient use of cloud resources and providing QoS to its clients is quite challenging for cloud service providers. On one hand, deployment of excessive active resources leads to increase in operational cost and on the other hand, shortage of resources may affect the QoS and SLA violations. In...
Persistent link: https://www.econbiz.de/10012048125
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A Study of Development and Formation of Personal Information Trust Service in Japan
Mizuno, Yutaka; Odake, Nobutaka - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 108-129
This paper examines a Personal Information Trust Service as a conceptual model of a Personal Data Service to unlock personal data from collection to use without privacy invasion. Personal Data Service is a service to let an individual store, manage, and deploy their key personal data in a highly...
Persistent link: https://www.econbiz.de/10012048126
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A Generalized Framework for E-Contract
Tripathy, Biswajit; Mishra, Jibitesh - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 1-18
With the growth of internet technologies, e-commerce activities are growing exponentially. It is being used in different IT applications. Electronics contracting is a major part of the e-commerce activity. Contract between the exchanging sides have been adopted as a solution that guarantees the...
Persistent link: https://www.econbiz.de/10012048127
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