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Year of publication
Subject
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Dienstleistungssektor 48 Service industry 48 Dienstleistung 47 Services 47 Dienstleistungsmanagement 37 Service management 37 Theory 35 Theorie 34 Dienstleistungsinnovation 22 Service innovation 22 Innovation 21 Beziehungsmarketing 18 Relationship marketing 18 Consumer behaviour 15 Dienstleistungsqualität 15 Konsumentenverhalten 15 Lieferkette 15 Service quality 15 Supply chain 15 service science 15 Logistics 11 Logistik 11 Coronavirus 10 Informationsmanagement 8 Innovation management 8 Innovationsmanagement 8 Bundling strategy 7 Business services 7 Leistungsbündel 7 Service-Dominant Logic 7 Simulation 7 Unternehmensdienstleistung 7 Wissensmanagement 7 service-dominant logic 7 China 6 Customer satisfaction 6 Dienstleistungsmarketing 6 Digital platform 6 Digitale Plattform 6 Gesundheitsversorgung 6
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Online availability
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Undetermined 254 Free 8
Type of publication
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Article 359 Book / Working Paper 40
Type of publication (narrower categories)
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Aufsatz im Buch 143 Book section 143 Article in journal 62 Aufsatz in Zeitschrift 62 Collection of articles of several authors 10 Sammelwerk 10 Aufsatzsammlung 7 Konferenzschrift 6 Conference proceedings 4 Case study 1 Fallstudie 1 Handbook 1 Handbuch 1
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Language
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English 302 Undetermined 97
Author
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Spohrer, James C. 10 Demirkan, Haluk 6 Kieliszewski, Cheryl A. 6 Maglio, Paul P. 6 Galli, Brian J. 5 Sawatani, Yuriko 5 Vargo, Stephen L. 5 Agatz, Niels 4 Cho, Soo-Haeng 4 Evenson, Shelley 4 Wang, Hai 4 Akaka, Melissa Archpru 3 Barile, Sergio 3 Basole, Rahul C. 3 Bassano, Clara 3 Benjaafar, Saif 3 Chase, Richard B. 3 Chung, Kyunghwa 3 Dey, Nilanjan 3 Fragnière, Emmanuel 3 Hefley, Bill 3 Hsu, Cheng 3 Karmarkar, Uday S. 3 Krcmar, Helmut 3 Larson, Richard C. 3 Lusch, Robert F. 3 Macintyre, Mairi 3 Miles, Ian D. 3 Patrício, Lia 3 Polese, Francesco 3 Rouse, William B. 3 Saviano, Marialuisa 3 Tang, Christopher S. 3 Tuunanen, Tuure 3 Angelis, Jannis 2 Ashour, Amira S. 2 Baporikar, Neeta 2 Bitner, Mary Jo 2 Bowen, David E. 2 Chan, Wai Kin Victor 2
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Institution
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International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 1 Springer Science + Business Media LLC 1
Published in...
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Service Science 95 Service science 63 International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 62 Service science, management and engineering : education for the 21st Century 52 Handbook of service science ; [Vol. 1] 31 Global perspectives on service science: Japan 20 Service science and logistics informatics : innovative perspectives 19 Modeling for decision support in network-based services : the application of quantitive modeling to service science 11 Ontology, conceptualization and epistemology for information systems, software engineering and service science : 4th International Workshop, ONTOSE 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7 - 8, 2010 ; revised selected papers 10 Service Science: Research and Innovations in the Service Economy 10 SpringerBriefs in Service Science 9 SpringerLink / Bücher 6 Service science: research and innovations in the service economy 5 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 3 International journal of services operations and informatics : IJSOI 2 Springer eBook Collection 2 Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0) 1 Service science: research and innovation in the service economy 1 Springer eBook Collection / Business and Economics 1
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Source
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ECONIS (ZBW) 236 RePEc 95 Other ZBW resources 62 USB Cologne (EcoSocSci) 6
Showing 121 - 130 of 399
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Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia
Baporikar, Neeta - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 19-41
Contemporary organizations, consider human resources to be the most strategic assets. Further to realize these assets to optimum, communication is crucial. With technology driven economies effective communication not only enhances organizational outcomes but also plays a dynamic role for...
Persistent link: https://www.econbiz.de/10012048128
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Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods and the Mining Industry
Kouame, Kouame Joseph Arthur; Yao, Kouakou Alphonse; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 42-55
In Ivory Coast, mining is one of the major sources of income for local people. Because of mining, jobs have been created thus increasing employment opportunities in rural regions. Moreover, this is a job that does not require a lot of skills, so a lot of people are able to join at the same time...
Persistent link: https://www.econbiz.de/10012048129
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A CRM Process Model for Agent-Based Simulation
Zemmouchi-Ghomari, Leila; Badsi, Hichem Benaissa Anouar; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 56-82
To simulate the value generated by information and communication technologies, there is a need to design a suitable model. This article focuses on the little-used technology of ontologies, particularly Business Model Ontologies. Ontologies allow the representation of very abstract concepts, such...
Persistent link: https://www.econbiz.de/10012048130
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Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP
Azam, Mohammad; Qureshi, Mohamed Rafik Noor Mohamed; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 83-120
Quality evaluation of healthcare establishment (HCE) is a difficult process as it involves multiple components of quality criteria with various factors and sub-factors therein. Further, the quality criteria are not universally standardized. The subjective evaluation in itself is not reliable as...
Persistent link: https://www.econbiz.de/10012048131
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Handbook of service science ; [Vol. 1]
Maglio, Paul P. (contributor);  … - 2010
Persistent link: https://www.econbiz.de/10003881494
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Service innovation in Japan and the service-dominant logic
Murakami, Teruyasu - In: Global perspectives on service science: Japan, (pp. 17-29). 2016
Persistent link: https://www.econbiz.de/10011487589
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Context management approach to value co-creation : toward dynamic process model of customer as value co-creator
Fujikawa, Yoshinori; Akutsu, Satoshi; Ono, Joji - In: Global perspectives on service science: Japan, (pp. 31-47). 2016
Persistent link: https://www.econbiz.de/10011487594
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Human behavior observation for service science
Matsunami, Haruhito; Kubosumi, Aya; Matsumoto, Kanako - In: Global perspectives on service science: Japan, (pp. 49-59). 2016
Persistent link: https://www.econbiz.de/10011487612
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Methodology of workshop-based innovative system design grounded in systems engineering and design thinking
Yasui, Toshiyuki; Shirasaka, Seiko; Maeno, Takashi - In: Global perspectives on service science: Japan, (pp. 79-89). 2016
Persistent link: https://www.econbiz.de/10011487626
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Interactive service design method : application to aircraft operations at Haneda Airport
Furuta, Kazuo; Kaneko, Takanori; Kanno, Taro; … - In: Global perspectives on service science: Japan, (pp. 107-116). 2016
Persistent link: https://www.econbiz.de/10011487685
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