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Year of publication
Subject
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Dienstleistungssektor 48 Service industry 48 Dienstleistung 47 Services 47 Dienstleistungsmanagement 37 Service management 37 Theory 35 Theorie 34 Dienstleistungsinnovation 22 Service innovation 22 Innovation 21 Beziehungsmarketing 18 Relationship marketing 18 Consumer behaviour 15 Dienstleistungsqualität 15 Konsumentenverhalten 15 Lieferkette 15 Service quality 15 Supply chain 15 service science 15 Logistics 11 Logistik 11 Coronavirus 10 Informationsmanagement 8 Innovation management 8 Innovationsmanagement 8 Bundling strategy 7 Business services 7 Leistungsbündel 7 Service-Dominant Logic 7 Simulation 7 Unternehmensdienstleistung 7 Wissensmanagement 7 service-dominant logic 7 China 6 Customer satisfaction 6 Dienstleistungsmarketing 6 Digital platform 6 Digitale Plattform 6 Gesundheitsversorgung 6
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Online availability
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Undetermined 254 Free 8
Type of publication
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Article 359 Book / Working Paper 40
Type of publication (narrower categories)
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Aufsatz im Buch 143 Book section 143 Article in journal 62 Aufsatz in Zeitschrift 62 Collection of articles of several authors 10 Sammelwerk 10 Aufsatzsammlung 7 Konferenzschrift 6 Conference proceedings 4 Case study 1 Fallstudie 1 Handbook 1 Handbuch 1
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Language
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English 302 Undetermined 97
Author
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Spohrer, James C. 10 Demirkan, Haluk 6 Kieliszewski, Cheryl A. 6 Maglio, Paul P. 6 Galli, Brian J. 5 Sawatani, Yuriko 5 Vargo, Stephen L. 5 Agatz, Niels 4 Cho, Soo-Haeng 4 Evenson, Shelley 4 Wang, Hai 4 Akaka, Melissa Archpru 3 Barile, Sergio 3 Basole, Rahul C. 3 Bassano, Clara 3 Benjaafar, Saif 3 Chase, Richard B. 3 Chung, Kyunghwa 3 Dey, Nilanjan 3 Fragnière, Emmanuel 3 Hefley, Bill 3 Hsu, Cheng 3 Karmarkar, Uday S. 3 Krcmar, Helmut 3 Larson, Richard C. 3 Lusch, Robert F. 3 Macintyre, Mairi 3 Miles, Ian D. 3 Patrício, Lia 3 Polese, Francesco 3 Rouse, William B. 3 Saviano, Marialuisa 3 Tang, Christopher S. 3 Tuunanen, Tuure 3 Angelis, Jannis 2 Ashour, Amira S. 2 Baporikar, Neeta 2 Bitner, Mary Jo 2 Bowen, David E. 2 Chan, Wai Kin Victor 2
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Institution
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International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 1 Springer Science + Business Media LLC 1
Published in...
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Service Science 95 Service science 63 International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 62 Service science, management and engineering : education for the 21st Century 52 Handbook of service science ; [Vol. 1] 31 Global perspectives on service science: Japan 20 Service science and logistics informatics : innovative perspectives 19 Modeling for decision support in network-based services : the application of quantitive modeling to service science 11 Ontology, conceptualization and epistemology for information systems, software engineering and service science : 4th International Workshop, ONTOSE 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7 - 8, 2010 ; revised selected papers 10 Service Science: Research and Innovations in the Service Economy 10 SpringerBriefs in Service Science 9 SpringerLink / Bücher 6 Service science: research and innovations in the service economy 5 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 3 International journal of services operations and informatics : IJSOI 2 Springer eBook Collection 2 Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0) 1 Service science: research and innovation in the service economy 1 Springer eBook Collection / Business and Economics 1
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Source
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ECONIS (ZBW) 236 RePEc 95 Other ZBW resources 62 USB Cologne (EcoSocSci) 6
Showing 201 - 210 of 399
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How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives
Teng, Ching-I; Lo, Shao-Kang; Li, Yi-Jhen - In: Service Science 4 (2012) 3, pp. 183-194
The motivation theory has identified achievement as a critical factor for online game play. However, how achievement induces gamer loyalty (the intention to play a certain game continuously) has not been explored. This study thus used the goal-setting theory to identify two achievement-related...
Persistent link: https://www.econbiz.de/10010630541
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Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View
Vargo, Stephen L.; Akaka, Melissa Archpru - In: Service Science 4 (2012) 3, pp. 207-217
This article explores a service-dominant (S-D) logic, service-ecosystems approach to studying value cocreation and the (re)formation of service systems. We outline the central premises of S-D logic and elaborate the concept of a service ecosystem to propose a framework that focuses on resource...
Persistent link: https://www.econbiz.de/10010630542
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Enterprise Transformation to Enable University-Industry Collaboration: A Case Study in Complexity and Usability
Cheng, Chen-Yang; Pugh, Tanna; Rothrock, Ling; Prabhu, … - In: Service Science 4 (2012) 1, pp. 55-68
Enterprises need to make continuous fundamental transformations--such as improving current business processes, performing entirely different tasks, and conducting automated business processes--to maintain or gain competitive advantage. These transformations may increase value or decrease time,...
Persistent link: https://www.econbiz.de/10010630543
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E-procurement Service Provider Selection--An Analytic Network Process-Based Group Decision-Making Approach
Ramkumar, M; Jenamani, Mamata - In: Service Science 4 (2012) 3, pp. 269-294
E-procurement is used by companies as a tool to reduce procurement costs, bring transparency into the purchasing process, and reduce the procurement cycle time. The specialized expertise involved in building such systems and its associated costs have compelled some companies to hire third-party...
Persistent link: https://www.econbiz.de/10010630544
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Ontology construction and its applications in local research communities
Ren, Hongtao; Tian, Jing; Wierbicki, Andrzej P.; … - In: Modeling for decision support in network-based services …, (pp. 279-317). 2012
Persistent link: https://www.econbiz.de/10009487371
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An ontological framework for model-based problem-solving
Scholten, Huub; Beulens, Adrie J. M. - In: Modeling for decision support in network-based services …, (pp. 226-256). 2012
Persistent link: https://www.econbiz.de/10009487374
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Optimization approaches in the strategic and tactical planning of networks for letter, parcel and freight mail
Sebastian, Hans-Jürgen - In: Modeling for decision support in network-based services …, (pp. 36-61). 2012
Persistent link: https://www.econbiz.de/10009487381
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Service Systems Implementation
Demirkan, Haluk (contributor) - 2011
Persistent link: https://www.econbiz.de/10008912238
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The science of service systems
Demirkan, Haluk (contributor) - 2011
Persistent link: https://www.econbiz.de/10009022549
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Service design and delivery
Macintyre, Mairi (contributor); Parry, Glenn (contributor);  … - 2011
Persistent link: https://www.econbiz.de/10009128332
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