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Year of publication
Subject
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Dienstleistungssektor 48 Service industry 48 Dienstleistung 47 Services 47 Dienstleistungsmanagement 37 Service management 37 Theory 35 Theorie 34 Dienstleistungsinnovation 22 Service innovation 22 Innovation 21 Beziehungsmarketing 18 Relationship marketing 18 Consumer behaviour 15 Dienstleistungsqualität 15 Konsumentenverhalten 15 Lieferkette 15 Service quality 15 Supply chain 15 service science 15 Logistics 11 Logistik 11 Coronavirus 10 Informationsmanagement 8 Innovation management 8 Innovationsmanagement 8 Bundling strategy 7 Business services 7 Leistungsbündel 7 Service-Dominant Logic 7 Simulation 7 Unternehmensdienstleistung 7 Wissensmanagement 7 service-dominant logic 7 China 6 Customer satisfaction 6 Dienstleistungsmarketing 6 Digital platform 6 Digitale Plattform 6 Gesundheitsversorgung 6
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Online availability
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Undetermined 254 Free 8
Type of publication
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Article 359 Book / Working Paper 40
Type of publication (narrower categories)
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Aufsatz im Buch 143 Book section 143 Article in journal 62 Aufsatz in Zeitschrift 62 Collection of articles of several authors 10 Sammelwerk 10 Aufsatzsammlung 7 Konferenzschrift 6 Conference proceedings 4 Case study 1 Fallstudie 1 Handbook 1 Handbuch 1
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Language
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English 302 Undetermined 97
Author
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Spohrer, James C. 10 Demirkan, Haluk 6 Kieliszewski, Cheryl A. 6 Maglio, Paul P. 6 Galli, Brian J. 5 Sawatani, Yuriko 5 Vargo, Stephen L. 5 Agatz, Niels 4 Cho, Soo-Haeng 4 Evenson, Shelley 4 Wang, Hai 4 Akaka, Melissa Archpru 3 Barile, Sergio 3 Basole, Rahul C. 3 Bassano, Clara 3 Benjaafar, Saif 3 Chase, Richard B. 3 Chung, Kyunghwa 3 Dey, Nilanjan 3 Fragnière, Emmanuel 3 Hefley, Bill 3 Hsu, Cheng 3 Karmarkar, Uday S. 3 Krcmar, Helmut 3 Larson, Richard C. 3 Lusch, Robert F. 3 Macintyre, Mairi 3 Miles, Ian D. 3 Patrício, Lia 3 Polese, Francesco 3 Rouse, William B. 3 Saviano, Marialuisa 3 Tang, Christopher S. 3 Tuunanen, Tuure 3 Angelis, Jannis 2 Ashour, Amira S. 2 Baporikar, Neeta 2 Bitner, Mary Jo 2 Bowen, David E. 2 Chan, Wai Kin Victor 2
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Institution
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International Conference on Logistics, Informatics and Service Science <2, 2012, Peking> 3 International Conference on Logistics, Informatics and Service Science <4., 2014, Berkeley, Calif.; Peking> 1 Springer Science + Business Media LLC 1
Published in...
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Service Science 95 Service science 63 International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 62 Service science, management and engineering : education for the 21st Century 52 Handbook of service science ; [Vol. 1] 31 Global perspectives on service science: Japan 20 Service science and logistics informatics : innovative perspectives 19 Modeling for decision support in network-based services : the application of quantitive modeling to service science 11 Ontology, conceptualization and epistemology for information systems, software engineering and service science : 4th International Workshop, ONTOSE 2010, held at CAiSE 2010, Hammamet, Tunisia, June 7 - 8, 2010 ; revised selected papers 10 Service Science: Research and Innovations in the Service Economy 10 SpringerBriefs in Service Science 9 SpringerLink / Bücher 6 Service science: research and innovations in the service economy 5 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 3 International journal of services operations and informatics : IJSOI 2 Springer eBook Collection 2 Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0) 1 Service science: research and innovation in the service economy 1 Springer eBook Collection / Business and Economics 1
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Source
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ECONIS (ZBW) 236 RePEc 95 Other ZBW resources 62 USB Cologne (EcoSocSci) 6
Showing 211 - 220 of 399
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Service Systems Implementation
Demirkan, Haluk - 2011 - 1
range of substantive issues and implementations related to service science in various industries. These contributions also … of service systems, on research and practice in service, and on the future directions to advance service science. These … two volumes compose a collection of articles from those involved in the emerging area known as service science. …
Persistent link: https://www.econbiz.de/10014275237
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Service Design and Delivery
Macintyre, Mairi - 2011
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only...
Persistent link: https://www.econbiz.de/10014275258
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The Science of Service Systems
Demirkan, Haluk - 2011
systems, examining a wide range of substantive issues and implementations related to service science from various perspectives … and practice in service, and on the future directions to advance service science. These two volumes compose a collection … of articles from those involved in the emerging area known as service science. …
Persistent link: https://www.econbiz.de/10014275261
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Service design and delivery
Macintyre, Mairi (contributor) - 2011
Persistent link: https://www.econbiz.de/10009010895
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The science of service systems
Demirkan, Haluk (contributor); Chase, Richard B. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009126753
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Scenario Analysis of Web Service Composition based on Multi-Criteria Mathematical Goal Programming
Cui, LiYing; Kumara, Soundar; Lee, Dongwon - In: Service Science 3 (2011) 4, pp. 280-303
functional and QoS constraints does not exist in the network. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164 …
Persistent link: https://www.econbiz.de/10010990639
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Productivity in Service Systems: Towards a Managerial Framework
López, David; Pablos, Carmen de; Puerta, Enrique de la; … - In: Service Science 3 (2011) 3, pp. 223-238
>Journal of Intellectual Capital</i>.]). According to the findings presented in this paper, <i>service science</i> and related <i …>complex servicings</i>. The research approach adopted combines relevant theory in service science and productivity analysis with a real … experience as practiced by a worldwide leading healthcare agency to test the validity of the concepts proposed. [<i>Service …
Persistent link: https://www.econbiz.de/10010990643
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Information Theoretic Metrics for Combining Qualitative and Quantitative Data from Consumer Surveys
Salaka, Vamsi; Prabhu, Vittal - In: Service Science 3 (2011) 4, pp. 338-348
contain quantitative and qualitative responses. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was …
Persistent link: https://www.econbiz.de/10010990645
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New Project Staffing for Outsourced Call Centers with Global Service Level Agreements
Robbins, Thomas R.; Harrison, Terry P. - In: Service Science 3 (2011) 1, pp. 41-66
meeting service level commitments. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by …
Persistent link: https://www.econbiz.de/10010990655
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On Formalization of the Concept of Value Proposition
Winkler, Marek; Dosoudil, Vladimír - In: Service Science 3 (2011) 3, pp. 194-205
has been so far used in service science rather intuitively. Our approach is based on utility functions and conceptual …. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG …
Persistent link: https://www.econbiz.de/10010990656
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