Search Results - isPartOf:"Service Science"

Offshoring of Information-Based Services: Structural Breaks in Industry Life Cycles

Hahn, Eugene D.; Bunyaratavej, Kraiwinee - In: Service Science 3 (2011) 3, pp. 239-255

offshoring. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global …

Persistent link: https://www.econbiz.de/10010990657

Defining Service and Non-Service Exchanges

Kayastha, Sandeep - In: Service Science 3 (2011) 4, pp. 313-324

-cited definitions of services. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services …

Persistent link: https://www.econbiz.de/10010990659

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support

Palshikar, Girish Keshav; Vin, Harrick M.; Saradhi, V. … - In: Service Science 3 (2011) 1, pp. 1-21

-life ITIS datasets, one of which we use for illustration. [Service Science, ISSN 2164-3962 (print), ISSN 2164 …

Persistent link: https://www.econbiz.de/10010990660

The Impact of Operations Performance on Customer Loyalty

Kumar, Vikas; Batista, Luciano; Maull, Roger - In: Service Science 3 (2011) 2, pp. 158-171

acquire customers, it is the operations dependability that more strongly drives customer loyalty in the long term. [Service … Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 …

Persistent link: https://www.econbiz.de/10010990662

Hierarchical Bayes Modeling of the Customer Satisfaction Index

Terui, Nobuhiko; Hasegawa, Shohei; Chun, Taemyung; … - In: Service Science 3 (2011) 2, pp. 127-140

industrial index and national index, the communality assumption could increase the stability of the macro index. [Service … Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 …

Persistent link: https://www.econbiz.de/10010990664

The Growth and Performance Diagnostics Initiative: A Multi-Dimensional Framework for Sales Performance Analysis and Management

Singh, Moninder; Bhattacharjya, Debarun; Deleris, Léa; … - In: Service Science 3 (2011) 1, pp. 82-98

initiatives. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global …

Persistent link: https://www.econbiz.de/10010990671

Better Place: A Case Study of the Reciprocal Relations Between Sustainability and Service

Wolfson, Adi; Tavor, Dorith; Mark, Shlomo; Schermann, … - In: Service Science 3 (2011) 2, pp. 172-181

service design by highlighting the complexity of designing services in a multi-actor value network. [Service Science …

Persistent link: https://www.econbiz.de/10010990682

Workforce Planning over the Service Life Cycle

Qin, Ruwen - In: Service Science 3 (2011) 1, pp. 22-40

the workforce under the uncertainties in service delivery, demand, learning, and turnover. [Service Science, ISSN …

Persistent link: https://www.econbiz.de/10010990683

Clues, Flow Channels, and Cognitive States: An Exploratory Study of Customer Experiences with e-Brokerage Services

Ding, David Xin - In: Service Science 3 (2011) 2, pp. 182-193

/product features to maximize customers' flow experience. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was …

Persistent link: https://www.econbiz.de/10010990684

A SAT View on New Service Development

Lin, Fu-Ren; Hsieh, Pei-Shan - In: Service Science 3 (2011) 2, pp. 141-157

process and identifying techniques for activities in the NSD process. [Service Science, ISSN 2164-3962 (print), ISSN …

Persistent link: https://www.econbiz.de/10010990688

A service of the

zbw

FAQ-Assistent (beta)