Search Results - isPartOf:"Service Science"

Identification and specification of relationships as the foundation for service bundling

Kohlborn, Thomas; Luebeck, Christian; Korthaus, Axel; … - In: Ontology, conceptualization and epistemology for …, (pp. 1-16). 2010

Persistent link: https://www.econbiz.de/10008841939

Markov Decision Processes for Optimizing Human Workflows

Espinosa, Enrique D.; Frausto, Juan; Rivera, Ernesto J. - In: Service Science 2 (2010) 4, pp. 245-269

operational performance. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services …

Persistent link: https://www.econbiz.de/10010990638

Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS

Salvador-Ferrer, Carmen María - In: Service Science 2 (2010) 3, pp. 167-176

in user satisfaction. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services …

Persistent link: https://www.econbiz.de/10010990641

Service as Mutualism: A Question of Viability in Systems

Metcalf, Gary S. - In: Service Science 2 (2010) 1-2, pp. 102-111

interdisciplinary foundation for research into the development of service, per se. The creation of a service science has been proposed … proposes that the biological concept of mutualism be used as one aspect for developing a foundation of service science. [Service … Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 …

Persistent link: https://www.econbiz.de/10010990644

S3-Sustainability and Services Science: Novel Perspective and Challenge

Wolfson, Adi; Tavor, Dorith; Mark, Shlomo; Schermann, … - In: Service Science 2 (2010) 4, pp. 216-224

essential aspect of services in service science and defining sustainability as a service in and of itself will foster the design … science that is illustrated with a simple example. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online …, development, management, and implementation processes. The paper concludes with a novel model of sustainability as a service …

Persistent link: https://www.econbiz.de/10010990647

Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy

Ehret, Michael; Wirtz, Jochen - In: Service Science 2 (2010) 3, pp. 136-145

opportunities for service science: (1) Systematic design of business-models for fostering service performance, (2) the … service industry. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science …

Persistent link: https://www.econbiz.de/10010990648

Applying Social Network Analysis to Discover Service Innovation within Agile Service Networks

Carroll, Noel; Whelan, Eoin; Richardson, Ita - In: Service Science 2 (2010) 4, pp. 225-244

identifies some interesting overlaps in business process management, service science, and network innovation literature. This … service performance and how this complements the evolvement of service science. This prevents managers from transforming … interaction. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global …

Persistent link: https://www.econbiz.de/10010990649

A Critical Appraisal of the Concept of Non-profit Services Marketing

Novatorov, Edouard V. - In: Service Science 2 (2010) 3, pp. 146-153

offered based on these principles. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by …

Persistent link: https://www.econbiz.de/10010990650

Driving Supply Chain Transformation Through a Business Process Oriented Approach

Ren, Changrui; He, Miao; Wang, Qinhua; Shao, Bing; Dong, Jin - In: Service Science 2 (2010) 4, pp. 298-314

through simulation. SmartSCOR has been successfully applied in IBM customer projects. We present two cases in this paper. [Service … Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 …

Persistent link: https://www.econbiz.de/10010990654

A Stochastic Model of Resource Allocation for Service Systems

Badinelli, Ralph - In: Service Science 2 (2010) 1-2, pp. 76-91

. Nonlinear technology functions will be the subject of future research. Originality/value: To date, service science lacks … stream of model-building research. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by …

Persistent link: https://www.econbiz.de/10010990658