Search Results - isPartOf:"Service Science"

A Brief Review of Systems Theories and Their Managerial Applications

Mele, Cristina; Pels, Jacqueline; Polese, Francesco - In: Service Science 2 (2010) 1-2, pp. 126-135

from a higher level: a holistic perspective. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was …

Persistent link: https://www.econbiz.de/10010990669

Knowledge Services Management : Organizing Around Internal Markets

Mills, Peter K. - 2009

"This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the...

Persistent link: https://www.econbiz.de/10013522718

The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage

Livengood, Daniel; Larson, Richard - In: Service Science 1 (2009) 1, pp. 1-16

is stochastic dynamic programming. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was …

Persistent link: https://www.econbiz.de/10010990637

Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry

Chai, Kah-Hin; Ding, Yi; Xing, Yufeng - In: Service Science 1 (2009) 2, pp. 93-106

, these effects are moderated by product image gap between the handset and network operator. [Service Science, ISSN …

Persistent link: https://www.econbiz.de/10010990640

iFAO: Facility Network Transformation Services for Specific Customer Oriented Service Industries

Dong, Jin; Bai, Xinxin; Yin, Wenjun; Xie, Ming; Fasano, JP - In: Service Science 1 (2009) 1, pp. 63-76

in the competitive and ever-changing marketplace. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online …

Persistent link: https://www.econbiz.de/10010990646

ER-SERVCOMPSQUAL: A Measure of E-Retailing Service Components Quality

Rossiter, John R. - In: Service Science 1 (2009) 4, pp. 212-224

"What is needed is a true science of service (Vargo and Akaka, Service Science, 2009, p. 39, emphasis in … improvements in their service quality. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by …

Persistent link: https://www.econbiz.de/10010990652

Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach

Zeng, Liang; Proctor, Robert W.; Salvendy, Gavriel - In: Service Science 1 (2009) 3, pp. 142-153

the application of the general creative service design process and the proposed strategies. [Service Science, ISSN …

Persistent link: https://www.econbiz.de/10010990653

Interactive Method for Service Design Using Computer Simulation

Makino, Yuki; Furuta, Kazuo; Kanno, Taro; Yoshihara, Shigeki - In: Service Science 1 (2009) 2, pp. 121-134

service performance. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services …

Persistent link: https://www.econbiz.de/10010990661

Application of Feedback Control Method to Workforce Management in a Service Supply Chain

Lee, Young M.; An, Lianjun; Connors, Daniel - In: Service Science 1 (2009) 2, pp. 77-92

schemes can produce desirable policies of workforce resource management. [Service Science, ISSN 2164-3962 (print), ISSN …

Persistent link: https://www.econbiz.de/10010990663

Cloud Software Service: Concepts, Technology, Economics

Harry Katzan, Jr. - In: Service Science 1 (2009) 4, pp. 256-269

picture of the subject matter. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by …

Persistent link: https://www.econbiz.de/10010990665

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