Schneider, Benjamin; Bowen, David E. - In: Service Science 1 (2009) 3, pp. 154-168
of service delivery. The human side of service delivery, we believe, has received less attention in the service science … is to be competitive in the marketplace. [<i>Service Science</i>, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was …