The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and...

Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging...

Context: Origins -- Revisiting “Where Does the Customer Fit in a Service Operation?” -- The Service Profit Chain -- Winning the Service Game -- Customer Equity -- Service Worldsservice worlds -- Context: Theory -- The Unified Service Theory -- Advancing Service Scienceservice science with...

"This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the...