The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously...

1. The "evolution" of service and sustainability -- 2. Sustainability and service -- 3. Evaluating sustainable services -- 4. Physical resource assessment -- 5. Sustainability as a value -- 6. Trends in service science -- 7. From single service to whole service -- 8. What next? -- Index.

1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic...

Cover -- Contents -- Acknowledgments -- Prolog -- Chapter 1: Introduction -- Chapter 2: Review of Relevant Work -- Chapter 3: Disciplines Integrated in the Design Approach -- Chapter 4: Design Framework for Intelligent Enterprise Architectures -- Chapter 5: Design of Service Offerings:...

Measuring shareholder value has become crucial in the current economic environment, especially following the consistent pressure from institutional shareholders on companies to create shareholder value in an adverse economic environment. Maximizing the company's value will make the company less...

This book guides the reader through the technological advances, business needs, and societal shifts that drive the Internet of Everything (IoE). IoE offers many benefits to industries and organizations that embrace it, but there are real adoption and success barriers to address and overcome. In...

Designed for executives of companies that manufacture or sellproducts and students in an MBA program, this book outlinesthe challenges of launching a service and solutions businesswithin a product-oriented organization. You might view servicesand solutions as a means to financial growth,...

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and...

This text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain...