Leeuwaarden, Johan S.H. van; Knessl, Charles - In: Stochastic Processes and their Applications 121 (2011) 7, pp. 1524-1545
We consider the heavy-traffic approximation to the GI/M/s queueing system in the Halfin-Whitt regime, where both the number of servers s and the arrival rate [lambda] grow large (taking the service rate as unity), with and [beta] some constant. In this asymptotic regime, the queue length process...