The paper analyses the role of the service-profit chain inside the interaction between the service supplying company and the client. The service – profit chain proposes a relation connecting the profitability and the client’s loyalty and satisfaction to the employees’ satisfaction,...

The financial crises are generally associated with banking crises due to the role they play in their production, transmission and settlement. This paper presents a number of different approaches taken from the specialized literature on the causes that led to the outbreak of the financial crises.

The public administration may be defined as the fundamental form of activity of the state, applied by the bodies of the public administration, which consists in exercising the law by establishing some obligatory conducts, as well as by providing services.

Modern management takes particular interest in people, in knowing them from a psychosocial perspective, considering their entire personality. It is based on human-centred systems, solving people’s problems, treating humans as subjects not as objects, so that it creates a positive psychosocial...

In the context of EU enlargement, was normal and record tourism market development and competition. But tourism market works best when no participant's able to dictate terms. Otherwise, market monopolization occurs causing regression, generating serious disputes and contradictions. Therefore it...

Investing resources in the local public interest objectives locally involves taking risks caused by system operation and efficiency level established. Uncertainty and risk meet anywhere (even local government), combined in different proportions, so that the process has consciously assumed taking...

This work includes 2 parts: main theoretical elements and 1 case study. Theoretical elements define and explain concepts such as: stress, stress management, counseling and organizational change. In the case study these elements are applied on a research unit development. The reason for the...

The “environmental protection” activity in our country should be approached by taking into consideration its entire complexity, and the most reliable solutions may be provided only by direct and permanent reference to the vast issue of social development in its entirety. The present work...

The analysis of the external environment must not be limited to the identification of the external factors, but must also take into account their importance. The real management capacity consists of finding out their signification, of identifying exactly those factors which may have a special...

The European economic integration is, by its nature, a very complex and multilateral process, representing a wide area for multidisciplinary studies and research. At the same time, in the current context, the European integration acquires new additional valences, reason for which we can say that...