Recognizing opportunities enabled by digital technology (DT) has become a competitive necessity in today's digital world. However, opportunity recognition is a major challenge given the influence of DT, which not only disperses agency across various actors, but also blurs boundaries between...

While diagnostic AI systems are implemented in medical practice, it is still unclear how physicians embed them in diagnostic decision making. This study examines how radiologists come to use diagnostic AI systems in different ways and what role AI assessments play in this process if they confirm...

Intelligent assistants are an increasingly commonplace class of information systems spanning a broad range of form and complexity. But what characterizes an intelligent assistant, and how do we design better assistants? In the paper, the authors contribute to scientific research in the domain of...

Augmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations...

With the ever-increasing societal dependence on electricity, one of the critical tasks in power supply is maintaining the power line infrastructure. In the process of making informed, cost-effective, and timely decisions, maintenance engineers must rely on human-created, heterogeneous,...

Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users' social presence perceptions and their chatbot usage intentions. However, the picture is less clear for the social cue of chatbot response time. While some researchers argue that...