<Para ID="Par2">Much of the BPM literature views business process design and implementation as a top-down process that is built on strategic alignment and managerial control. While this view has enabled the design of many IT artifacts for business processes, it is inconsistent with the observation that...</para>

<Para ID="Par2">The increasing number of offerings that support consumers’ daily routines has led to a growing discussion in scientific research about consumers’ usage processes. A theoretical foundation for this discussion is offered by the service-dominant logic of marketing. The central idea is that...</para>

<Para ID="Par2">Privacy and security incidents represent a serious threat for a company’s business success. While previous research in this area mainly investigated second-order effects (e.g., capital market reactions to privacy or security incidents), this study focuses on first-order effects, that is, the...</para>

<Para ID="Par2">Domain-specific modeling languages (DSMLs) promise clear advantages over general-purpose modeling languages. However, their design poses a fundamental challenge. While economies of scale advocate the development of DSMLs that can be used in a wide range of cases, modeling productivity demands...</para>

"Preface: The 9 Rules for Success Our goal for this book is to help you understand engagement-tested methods for success at every step in delivering a professional service. Large professional service firms have the resources to develop practice guides for their staff members; however, sole...