By means of service-oriented architectures the IT support of processes can be designed as a portfolio of individual IT services provided by different suppliers. The processes are designed based on selection decisions between IT services that potentially have to be included. Many companies...

The availability of high-quality business process models is a central prerequisite for a successful process management. Nevertheless, in practice process models exhibit a large number of quality deficits, among them grammatical, content-related, and stylistic defects. In addition, there exist...

Emerging cyber-collective social movements (CSMs) have frequently made headlines in the news. Despite their popularity, there is a lack of systematic methodologies to empirically study such movements in complex online environments. Using the Al-Huwaider online campaign as a case to illustrate...

Research into global, multisource, information systems development outsourcing projects has uncovered management challenges, including cultural differences on multiple levels. While control mechanisms and interorganizational learning have been shown to contribute to the mitigation of cultural...

The cooperation of public and private sector organizations is a viable option for decision makers in the public sector for improving information technology (IT) infrastructures, acquiring innovation, and increasing management know-how. Effective partnering in public-private partnerships (PPP) is...

Investment advisory services of financial service providers (FSPs) exhibit several characteristics that are detrimental to advisory quality. The interaction of advisor and client is strained by a lack of transparency regarding the advisory process (what activities are performed and why) and the...

Corporate management in today’s international companies has become increasingly complex. To cope with the growing challenges, information technology (IT)-based management control systems (MCSs) covering reporting, planning, and consolidation have been deployed. Despite their tradition in...

Increasing regulatory requirements such as price cap regulation have increased the importance of strategic grid asset management. Empirical studies reveal that information supply and consolidation are error prone and long-term processes. The reason is the missing automation of extraction,...

Today’s organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the...

Digital natives increasingly populate organizations’ management. These new-generation managers more naturally accept management support systems (MSS), but also have higher expectations about how they should accommodate their individual user preferences. As a result, managers question MSS that...