Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

The recent discourse on modernizing organizations and leadership has often placed a strong emphasis on values and ethics. This article elaborates on the benefits and challenges in the integration of values into leadership and organizational actions, most notably in regards to appraisals of...

The aim of this work is to determine and analyse consumer preferences regarding the profiles of an e-retailer's web page. Two types of products are examined, a pleasure trip and a laptop computer, to test whether there are differences in the individuals' preferences. There are two reasons for...

This paper addresses the increasing use of network forms of governance and the challenges would-be network managers confront, including the persistent need network structures create to secure a modicum of internal goal alignment among participating members, the difficulty of establishing and...

Despite widespread acceptance of the idea that strategic flexibility is critical to the success of firm’s operations management, strategic flexibility in supply chain management remains largely unexplored by researchers. To fill this research gap, this study attempt to propose the theoretical...

In a context of globalization and permanent change, we present a process for the administration and the management of human resource in the field of the organization of the hotel environment. The classic systems used for the optimal selection of personnel among the proposed candidates are often...

This paper presents and demonstrates a qualitative and quantitative methodological approach to the evaluation of public Research and Development (R&D) funding. This approach aims to support rather than replace traditional evaluation approaches, by focusing on the input, output and behavioural...

As the most uncertain and complex project when compared to other types of projects, software development project is highly depend on the result of software project planning phase that helping project managers by predicting the project demands with respect to the budgeting, scheduling, and the...

The volatility and fierce competition of the business environment in the 21st century has forced enterprises to constantly review and change their structure, hierarchy, command, control and management styles. The pentatomic organization enterprise architecture offers a non-conventional approach...

The importance of Electronic Banking as an alternative channel for marketing products and services, along with the associated cost savings, has brought about significant changes in the financial sector in recent years. Electronic Banking has become a differentiator among financial institutions,...