Two critical success factors within the retail industry are quality management practices and continuous learning. Presents empirical evidence suggesting a link between a set of retail management practices and potential learning outcomes. Retailers need to focus on developing a market orientation...

Explores the nature of action learning and its benefits. Looks at the importance of aligning personal learning with corporate objectives. Draws conclusions from the authors’ experiences of using e‐learning to support action learning within organizations. Uses case study examples from...

Examines the theoretical and practical development of the concept of the learning organisation (LO). Some theorists have used the term LO interchangeably with organisational learning, while others have drawn distinctions between the two. Provides a brief review of the current LO literature in...

The dairy industry is an important element of the New Zealand economy, and its key producer organization (the New Zealand Dairy Board) views itself as being progressive in relation to the acquisition and adoption of technology. However it accepts that in order to remain price competitive in...

The shift to a knowledge‐based paradigm of management demands new conceptual tools for decision‐makers. Unfortunately, as writings on organizational learning and “learning organizations” have grown their clarity and focus have reduced, creating difficulties for managers who seek to apply...

Reviews the fulfilled and unfulfilled promises of Web‐based training since its inception. Explores current influences that establish benchmarks of quality, and forthcoming technologies that will shape online learning in the next decade. Contends that distance learning now has a broader...

Reflects on e‐learning with respect to other forms of learning and endeavours to put it into perspective given the extent to which it is currently being hyped. Appraises e‐learning from the point of view of the learner given certain assumptions. Attempts to provide a balanced picture of the...

Contends that effective e‐learning requires that the education content be written and delivered very differently than in the past. Proposes to cut through the complexity associated with adopting an e‐learning approach by highlighting 13 key questions that need to be asked in assessing the...

This paper provides a critical examination of how service value can be enhanced and the subsequent transformation of that knowledge into an organisation‐wide learning process. In particular, it concentrates on the role of people in creating and adding value to services by highlighting some of...