Highlights Glasgow Caledonian University’s Partnership for Quality Initiative (PQI), a five‐year learning‐through‐partnership programme, unique in UK higher education, designed to create equal, decision‐making partnerships of university staff, students, employers and community groups....

Discusses the concepts of knowledge, information and data. Analyses the concept of knowledge organizations with the focus on its reliance on knowledge workers and intense information flow. Based on the previous discussion, critically analyses four contemporary myths: (1) process improvement...

Describes a managerial approach for creating or strengthening organizational learning through a “learning partnership”. Outlines and draws on the approach used at the International Institute of Management Development. Proposes that a close relationship of co‐operation must be formed...

Compares two companies’ use of action learning, one primarily for individual staff development, the other for staff development and business objectives. In the second, action learning’s questioning, problem‐solving ethos had pervaded corporate life. This innovative culture was...

Widely divergent views of the future exist at the current time. Almost all people, and the groups to which they belong, are so sure of their ideas that they are willing to do anything necessary to achieve their goals. Suggests that, given that humanity is now in charge of the future of the...

Suggests how periodicity can be used with complexity theory to enable businesses to understand their position in the periodic cycle of gather, repeat, share and transform. Looks in detail at how complexity, information and organizational structure interrelate and influence learning organizations.

At the macro level, Britain appears set for a major transformation. Opinion polls indicate that the prospect of a “stakeholder society” has greater appeal than a “back to basics” society. At the micro level, only those businesses that recognize the critical importance of numerous...

The business environment of the 1990s has seen a shift in firms’ emphasis away from recruiting new customers, towards nurturing and retaining those that they currently have. Numerous studies have demonstrated the effects on profitability of pursuing what has become known generically as...