Purpose – The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector....

Purpose – The purpose of this study is to investigate the role of organizational learning culture as an enabler of knowledge-sharing behaviours and workplace spirituality. A model is proposed to examine the mediating role of knowledge-sharing behaviours between organizational learning culture...

Purpose – Marks and Spencer's Plan A environmental strategy is an ambitious one which addresses economic, social and environmental considerations. As part of this process it recently used a sustainable learning store strategy to develop, capture and disseminate learning before, during and...

Purpose – The purpose of this study is to develop a framework for “Adapt” in the context of strategy execution. Design/methodology/approach – Both exploratory and confirmatory modes of research using Confirmatory Factor Analysis, Interpretive Structure Modeling, Total Interpretive...

Purpose – This special issue aims to increase the awareness of the organisational factors that enterprises must reflect on and address when introducing Web 2.0 technologies into their organisations. In contrast to empirical studies that review the impact of Web 2.0 technologies in...

Purpose – This purpose of this article is to contribute to the research on the role of individual and group-level autonomy and absorptive capacity for inter-organizational knowledge transfer. Design/methodology/approach – The study investigated a field sample of 274 individual participants...

Purpose – This paper aims to examine organizational information systems based on Web 2.0 technology as socio-technical systems that involve interacting relationships among actors, structure, tasks and technology. Alignment within the relationships may facilitate increased technology use;...

Purpose – Research into professional services firms that have successfully implemented and adopted Web 2.0 tools are still rare, with no widely known accepted methodologies or frameworks. The purpose of this case study is to investigate a medium-sized law firm that embarked on a KM programme...