Purpose – The purpose of this paper is to explore the rationale for the lack of growth in the two‐wheeler service sector despite an exponential growth in the number of two‐wheelers on Indian roads. Design/methodology/approach – The data of a premier manufacturer were gathered to develop...

Purpose – The purpose of this paper is to explore practitioner and post‐colonial perspectives on the implementation of learning organisation theory and practice in a non‐Western setting. Design/methodology/approach – A qualitative interpretive study, using in‐depth interviews and...

Purpose – The aim of this article is to: provide an overview of the role of organizational simulators as essential tools to assess, at early stages of the planning phase, organizational objectives and strategy; propose recommendations on how to advance the subject area in terms of research and...

Purpose – The paper aims to present a solution which makes it possible to control and audit organizational transactions in real time, helping to determine the degree of reliability with which they are carried out, mitigating the organizational risk. This auditing is made at a very low level of...

Purpose – Digital preservation (DP) is the term used to describe the processes that guarantee the accessibility of data in the long term. The high value of health information justifies the use of electronic health records and the DP of them. This paper aims to examine one of the economic...

Purpose – The aim of this paper is to show how multilinguality is permanently present in organizations in this global world, and how they should take into account the multilingual phenomenon specifically from the perspective of knowledge management in order to gain presence in markets....

Purpose – In a knowledge economy where innovation is a way for an organization to gain a competitive advantage, team creativity becomes an important factor of success. This paper aims to look at how a team's creativity is influenced by the degree of the team's knowledge sourcing....

Purpose – The health and social care sector is receiving growing attention due to the increased life expectancy and to the public demand for a better quality of life and better health services. New cost-efficient approaches are required, and the paper aims to present and discuss the main...

Purpose – The purpose of this paper is to investigate the influence of both organisational learning and customer relationship management (CRM) on a firm's performance, as well as the potential mediating role of CRM in the link between organisational learning and performance....

Purpose – This paper aims to investigate to what extent knowledge inflows have taken place among professional Malaysian workforces and what the significant employee‐related factors of knowledge transfer are. The development of technology parks at Technology Park Malaysia (TPM), Kulim High...