Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the...

Front Cover -- Title page -- Copyright Page -- Table of Contents -- Foreword -- Preface -- Acknowledgments -- Chapter 1 Introduction -- Chapter 2 Compuware/State of Ohio Job and Family Services -- Background -- Why Ohio JFS Chose An MDA Approach and What They Hoped to Achieve -- Challenges --...