Preface -- Introduction -- Applicability to business -- Moving from business strategy to programme design -- Organising a programme -- Supporting the programme -- Managing risk -- Benefits management -- Using soft systems thinking in programme management -- Programme governance -- Communication...

1. Introduction -- 2. Quality definition -- 3. Setting expectations -- 4. Quality roles -- 5. Planning for quality -- 6. Controlling quality -- 7. Quality assurance -- 8. Testing for quality -- 9. Quality at implementation.

The fourth edition of Essentials of Project Management is the complement to Dennis Lock's comprehensive, and encyclopaedic textbook; Project Management (now in its Tenth Edition). Essentials provides a concise account of the principles and techniques of project management, designed to meet the...